Address: 306-308 High St., Orpington, BR6 0NF, United Kingdom
Phone: +441689898899
Rating: 4.8
based on 178 reviews.
Customer Service
Pros:
"Harry was fantastic - quick to call and take me to the best properties for me as soon as possible."
"Paul ensured the smooth flow of the conveyance as a whole."
"I can’t thank Harriet, Paul and Warren enough! So responsive - I could always get them on the phone and they sorted any problems straight away."
"Charlie Collins as been a fantastic person to talk to, very positive during the all transaction."
"Very polite, caring, and helpful."
"Will definitely recommend Kerry to my friends and family, thank you!"
"Maisie was extremely helpful and attentive to my concerns and questions."
Cons:
"I asked the Haart and they were not sure of property details."
"Disappointed with the level of service even before we started."
"Our sail was very complicated, the solicitor's company that we were recommended by Haart made our life a real nightmare."
"Shockingly poor service. I was very disappointed and let down by Haart."
"Things got worse when Paul (apparently Kirsten's boss!) jumped in to the process. I found him to be rude, arrogant, stubborn and not easy to work with."
"Unfortunately, we haven't gotten much support from Haart's team."
"Based on our experience I will definitely NOT recommend Haart Orpington."
Professionalism
Pros:
"Elaine from Haart in Orpington dealt with our purchase and we found her to be personable, professional, knowledgeable, pleasant with a proactive attitude."
"Kerry Walker has been trying so hard to help us. She is honest, knowledgeable and invested in getting us a home."
"They are all really professional and always there to do their best whenever needed."
"Paul Hayden helped secure my buyer and made sure the sale went smoothly."
"Very professional in how she handled our sale."
"Lisa was in constant contact with us when we made an offer and she was really open with us, which we appreciated."
"I found all staff at Hart, Orpington very professional and friendly."
Cons:
"I think Haart Orpington, should spend a bit more time and money to give proper training to the team."
"We nearly went on holiday during the week when our buyer's mortgage agreement was about to expire. We found out about it from another agency."
"DO NOT USE DC Law, this is a law company that Haart may recommend you to go with."
"I want to give zero rating but google doesn't allow hence 1 rating."
"That experience had left us totally stressed out and frustrated by the lack of professionalism and lack of feedback."
Communication
Pros:
"We were so impressed with prompt reply every time and honest advice from them."
"Would definitely recommend their services."
"Kerry’s role has been pivotal and demonstrated her ability to be the ‘go to’ person for all queries from both side."
"Paul, Maisie and the team at Haart Orpington were amazing to deal with and kept us up to date with how the sale was proceeding."
"Kirsten (negotiator from Haart) has been very helpful throughout and what is impressive is her prompt communication."
"She always replies quickly to any of my emails asking questions."
"I highly recommend Haart and its staffs who can handle complicated matters with ease due to their extensive experience and consistency."
Cons:
"Our only constructive feedback will be that they should check the status of the property on the day of completion (prior to key collection)."