haart estate agents Orpington Reviews Summary

Customer Service

Pros:

• "Harry was fantastic - quick to call and take me to the best properties for me as soon as possible."
• "Paul ensured the smooth flow of the conveyance as a whole."
• "I can’t thank Harriet, Paul and Warren enough! So responsive - I could always get them on the phone and they sorted any problems straight away."
• "Charlie Collins as been a fantastic person to talk to, very positive during the all transaction."
• "Very polite, caring, and helpful."
• "Will definitely recommend Kerry to my friends and family, thank you!"
• "Maisie was extremely helpful and attentive to my concerns and questions."

Cons:

• "I asked the Haart and they were not sure of property details."
• "Disappointed with the level of service even before we started."
• "Our sail was very complicated, the solicitor's company that we were recommended by Haart made our life a real nightmare."
• "Shockingly poor service. I was very disappointed and let down by Haart."
• "Things got worse when Paul (apparently Kirsten's boss!) jumped in to the process. I found him to be rude, arrogant, stubborn and not easy to work with."
• "Unfortunately, we haven't gotten much support from Haart's team."
• "Based on our experience I will definitely NOT recommend Haart Orpington."

Professionalism

Pros:

• "Elaine from Haart in Orpington dealt with our purchase and we found her to be personable, professional, knowledgeable, pleasant with a proactive attitude."
• "Kerry Walker has been trying so hard to help us. She is honest, knowledgeable and invested in getting us a home."
• "They are all really professional and always there to do their best whenever needed."
• "Paul Hayden helped secure my buyer and made sure the sale went smoothly."
• "Very professional in how she handled our sale."
• "Lisa was in constant contact with us when we made an offer and she was really open with us, which we appreciated."
• "I found all staff at Hart, Orpington very professional and friendly."

Cons:

• "I think Haart Orpington, should spend a bit more time and money to give proper training to the team."
• "We nearly went on holiday during the week when our buyer's mortgage agreement was about to expire. We found out about it from another agency."
• "DO NOT USE DC Law, this is a law company that Haart may recommend you to go with."
• "I want to give zero rating but google doesn't allow hence 1 rating."
• "That experience had left us totally stressed out and frustrated by the lack of professionalism and lack of feedback."

Communication

Pros:

• "We were so impressed with prompt reply every time and honest advice from them."
• "Would definitely recommend their services."
• "Kerry’s role has been pivotal and demonstrated her ability to be the ‘go to’ person for all queries from both side."
• "Paul, Maisie and the team at Haart Orpington were amazing to deal with and kept us up to date with how the sale was proceeding."
• "Kirsten (negotiator from Haart) has been very helpful throughout and what is impressive is her prompt communication."
• "She always replies quickly to any of my emails asking questions."
• "I highly recommend Haart and its staffs who can handle complicated matters with ease due to their extensive experience and consistency."

Cons:

• "Our only constructive feedback will be that they should check the status of the property on the day of completion (prior to key collection)."