Northwest Veterinary Specialists Reviews Summary

Professionalism and Expertise

Pros:

• "Northwest Veterinary Specialists are outstanding with their professionalism, care, expertise and support."
• "These vets are SPECIALISTS and deserve the credit. Amazing."
• "Every single person I spoke to or dealt with gave me the utmost confidence."
• "The staff here deal with emergencies every day, the pressure must be intense, but they never show it."

Cons:

• "Although a little out of my way they were well worth traveling to. They worked out the best way to use my insurance to get what I needed done for my pug."
• "Unfortunately, despite paying coincidentally about the limit our girl was insured for, we ended up with no clear diagnosis."

Compassion and Care

Pros:

• "The love and care these people have for animals is beyond anything you can imagine."
• "The whole team are lovely. We dealt with the oncology team, we had Jessica and Caroline. Both of them are wonderful angels who treated our little one with such love and care."
• "Every time Poppy has been in for surgery, they have been astounding! Poppy can be rather an anxious patient and they have been totally amazing with her and us."
• "My dog was admitted as an emergency referral with IVDD, I was kept up to date with every step, everyone was very helpful and calming."

Cons:

• "Really bad attitude reception staff very rude and manager wouldn't give us advice on medication keep changing the price all the time didn't say about admin fee."
• "Unfortunately, I had to have my beautiful Maine Coon put to sleep; however, Luca and his Intern team were absolutely wonderful with Heathcliff and my partner and I."

Communication and Updates

Pros:

• "Throughout the days Binx stayed with them, I was updated regularly on his recovery from surgery."
• "Every morning Luca would call with a progress report this was such a good thing as you always knew your fur baby was being so well cared for."
• "We were kept updated on procedure, detailed post-op information (follow this - they know what they're talking about) follow up examination treated with the same level of care and professionalism."
• "Very responsive to my dog’s urgent situation. Professional, thorough, and honest about treatment. I was kept up to date about progress all the way along."

Cons:

• "Was referred here with our dog Max who had stones found in his urethra. Can not thank our surgeon Matt enough for his expert work also his honest & detailed explanation of the procedure was greatly appreciated."
• "Unfortunately, we've had a poor experience with this specialist. Our papillon was referred here for an MRI and worsening pain. He was referred to their neurology department whom seem extremely rushed and are very difficult to speak with."

Cost and Transparency

Pros:

• "Although the price was probably somewhat normal for what we had to have done including the medication but it's obvious to see they have the facilities and they have the staff and their work speaks for itself. 5/5 from me."

Cons:

• "They are good vets but not very transparent when it comes to pricing. After assuring me that I'd paid in full and I didn't have to pay for stitches to be removed after an operation, I was then told I owed them money for removal of stitches on my cat."
• "The practice follows the USA model of Medical Capitalism, i.e., PROFIT PROFIT PROFIT for the consortium of investors that run places like this, achieved by exploiting pet owners with plenty of insurance."
• "Our experience has been mixed. The quality of the veterinary care is very good but we experienced disappointing customer service and a particular issue was the lack of transparency and accuracy of the cost of treatment quoted at various stages of my pet's treatment."