Marshall Peugeot Gatwick Reviews Summary

Service Experience

Pros:

• "When my car was in for a service it was very smooth."
• "Just wanted to say what excellent service we had from everyone at Marshalls Peugeot Gatwick."
• "I put my car in for a service as the central locking wasn't working, from the very first call with Pauline to David in the service department I cannot fault the service I received."

Cons:

• "Unfortunately due to this experience I have decided to book with a different Peugeot garage."
• "Very rude, and no customer relations skills what so ever. If I wanted that sort of attitude, I would of taken my car to a back street garage."
• "Went here to replace my tyre last year but they fitted a second hand tyre and charged me full price."
• "Paid £21500 for a car from them and I get rubbish service. Not professional at all."

Customer Support & Communication

Pros:

• "Excellent customer service & experience - many thanks to Joel Marson of Marshall Peugeot Gatwick for his patience, help and kind support."
• "We recently decided to upgrade our car for our growing family, we had great service buying a new car from Peugeot Gatwick back in 2020 and this time was no different."

Cons:

• "Good to sales you the car, but customer service is really bad when it’s time for them to correct their mistake."
• "I had a fault with my car sunroof following a major service and a customer service chap got back to me after I had emailed the fault. The tone of the chap was very defensive."
• "Purchased a used car from this dealership. Chloe and Joel took care of me and what I was looking for. Very accommodating and lovely reception team. Visited, emailed and called the garage several times for questions which were all swiftly answered."
• "I arrived at Marshall’s Peugeot Gatwick for my appointment to pick up my new car at 12.00 noon. On arrival our salesman had just started with a customer who had walked in off the street. We waited for hour and half for him to finish."

Vehicle Quality & Condition

Pros:

• "100%Satisfaction. I actually had to trade my car in to reduce payments due to finances, I dealt with Max at Peugeot Gatwick, Seriously can not fault a thing."
• "I recently bought a car from Marshall Peugeot Gatwick and was looked after by Chloe Collins who was extremely friendly, very helpful and knowledgeable regarding products available to me."
• "So happy with this dealership, friendly welcome, professional staff and great contact from Mark all the way through the process."

Cons:

• "I agreed to purchase a used Nissan juke and was sent a video of the car describing it as excellent condition with no dents, I specifically asked if there were any parking dents on the car as I’m really fussy."
• "My first time of using a main dealers, also first time at Marshalls. First impressions, well kept and equipped garage. On entry, front desk very polite and welcoming, make you a cup of coffee. But that all changes when you meet Steve I think he's name at the service department desk."
• "My car has been recalled last year. Peugeot Gatwick checked it and said it is all fine, no repairs needed. Few months later my car stopped working on the motorway because of the same reason as recall."