Address: 414 Purley Way, Beddington, Croydon CR0 4NZ, United Kingdom
Phone: +442031318010
Rating: 4.5
based on 264 reviews.
Customer Service
Pros:
"Changing review because of much better service from Stephen Eaton after my last visit 2 years later."
"Sales manager quickly found a car that matched my needs while we were on the phone, and I was able to test drive and purchase the car the same morning."
"Outstanding service and great value."
"High quality customer care from staff went out of their way to meet my requirements."
"Great service provided by Terry, Wayne & colleagues."
"Thanks especially to both Andrew and Steve who communicated with me quickly and efficiently."
"Excellent service 👏. Our sales rep, Natalia was absolutely brilliant, friendly, professional."
Cons:
"Only gripe I can make is, the car had been 'washed' but was covered in water stains. So I needed to clean the windows before driving home."
"However, this car showroom is very busy and early communications were a bit erratic."
"The receptionist is hopeless. Spent an age saying there were no cars available to see, then we went on the forecourt and found cars available ourselves."
"Useless place when I was trying to buy a car a year ago. Never picked up the phone."
"Looks like il take my business elsewhere. Awful service."
"And don't bother trying to get through on the phone to find out anything because they just don't answer it, especially at lunch time."
"Poor management of expectations and lousy telephone answering."
Sales Experience
Pros:
"We had the pleasure of dealing with the staff at Marshall Skoda Croydon when purchasing our next car."
"Impressive knowledge of product; all in all a really pleasant event which left one feeling confident about engaging with this dealer and with Calvin."
"Recently bought a Skoda Kamiq from the dealership."
"Ordered a new Skoda Kodiaq from Marshall's. Fantastic service from Natalia who has been very quick to respond and kept me fully informed."
"Very impressed by demonstration and information provided by sales executive."
"I originally intended to just buy a Skoda Superb from Marshalls Croydon. However, I was so impressed by the friendly and polite manner of the receptionist and Daniel the sales person that I ended up buying Skoda Fabia as well."
"Once I decided on the model with all the bells & whistles - the process was excellent."
Cons:
"Edit 2: Just seen they removed their comment, which makes my previous edit look stupid."
"Edit: To your response...the marketing preference has been sorted, you charged me for it!"
"The sunroof worked for approximately two weeks until it failed again."
"Communication problem at their end combined with Skoda halting production because of the chip crisis messed up my order."
"Have had a lot of servicing and repairs done here and usually no problems. Past 12 months has seen big problems."
"Walked into this Skoda retailer to get some quote for a company car. What an absolute joke - there was no one around to assist."
"Enquired about a car that I wanted to purchase so I called the dealer and the sales person said he will call back and send me video of the car and never did."
Staff Performance
Pros:
"This was my first test drive and I was nervous but Natalia was calm and put me at ease."
"So far Klaudia has provided excellent service. She has been very accommodating even though I've changed my mind on several occasions."
"Natalya and all the Team were all incredibly helpful and went the extra mile to help us choose the car we wanted."
"Sue managed to get me booked in and arranged for the car to be looked at."
"Aleks was absolutely fantastic."
"Absolutely amazing customer service!"
"I’m 13 so dad dragged me here but the hot chocolate is so freaking good and I took a bite if a wooden stirring stirrer and it was delightful."
Cons:
"If Marshall is reading this, maybe give her some more training so she can provide useful advice."
"Poor salesmanship from the guy we were dealt with."
"A bit slow to start with, the confirmation of car reservation from the online enquiry form took longer than the promised 24 hours."
"When I asked why he hadn't informed me and avoided wasting my time his response was... He wasn't in work yesterday when it was sold."
"Bad customer service - don’t have space to even look at our faulty Škoda for 3 months and rarely answer their phones."
"Were supposed to phone us after Škoda roadside assistance referred us to them but they don’t call and don’t answer their phones."
"Also when I did once get through they tried to fob me off and tell me to drive my dangerous car miles away with my baby rather than help."
Product Quality
Pros:
"I DO NOT LIKE BUYING CARS but at Marshall Skoda they make it so easy, they know the cars inside out."
"The car itself was in very good condition and so far we have had no problems and do not anticipate any."
"The car is absolutely lovely - I'm really impressed, most of the online reviews were spot on."
"Eneyaq is an excellent car which was recommended by him."
"The car I purchased was handed over in fantastic condition and I was given a fair price for my old car."
"I have nothing but praise for Marshalls, and my mind is now at ease, as I know what to expect for any future service I need."
"I continue to be impressed by Marshall Skoda Croydon, where I take my car regularly for service / MOT."
Cons:
"The virtual cockpit sometimes doesn’t load, the car seems to be locked but it’s not, the panoramic roof sometimes refuses to close."
"However collection was done in the dark (late November 2021), which clearly was hiding build quality issues."
"Still not received video of underside of vehicle!!!???"
"Unexpected break down lead to recovery to the service centre and return for some rectifications thereafter."
"Unfortunately my car experienced some issues and had to be recovered. It was dropped off at Skoda Croydon."
"I rang them towards end of September to make an appointment to bring in my Skoda to run some diagnostic due to dash light coming on and I was told that they got slots available only in December! 2+ months, can't wait for that long."
"I DO NOT LIKE BUYING CARS but at Marshall Skoda they make it so easy, they know the cars inside out, there is never any pressure, and they spend all the time you need. And the coffee is great, and the after sales is very good." (This sentence is listed as a con due to the initial negative sentiment expressed by the customer, despite the positive outcome.)