Marshall Skoda Medway Reviews Summary

Customer Service

Pros:

• "The customer service here is excellent and they even waived the fee for the loan car as a good will gesture."
• "Really friendly, helpful when showing us the different range and specifications."
• "The team at Marshall SKODA Medway went above and beyond today in an attempt to clear an engine management fault."
• "The service staff always go above and beyond to help, Russell and Louis knowledge of the cars is outstanding."
• "Always amazing service! Above and beyond what i need."
• "Excellent first class level of service. Very helpful and friendly staff."
• "These guys serviced my Fabia all the time I owned it, I also bought my new Octavia from them, always very professional and helpful."
• "Always look after their customers brilliantly whether you have a brand new Skoda or an old one."

Cons:

• "Beware this dealership. We paid for a car on Thursday; we should have collected it Saturday but we couldn't as there's a 'problem with the registration'."
• "Beyond awful, just picked up my car after 3 months being repaired, and one the original faults still on the car."
• "Bad experience on my last visit, sale advisor i deal with on last visit didn't treat me fair."
• "Now been waiting 3 months for a call to visit the showroom about a paint issue with my car."
• "Was without the car for 1.5 days and had it returned in worse state than when they received it."
• "What a horrible experience we have had from this dealer. Do not buy a car from this dealership!"
• "An absolute joke of a Company 'Skoda' and it's franchise here in Medway."
• "All seating behind their desk no dealing with customer and after waiting for 25 minute one of the members of staff decide to come to me with altitude."

Sales Experience

Pros:

• "Jeremy was very courteous when I walked in and very knowledgeable of his subject when ordering my new car."
• "Dean gave great advice and matched our requirements. The hand over was so smooth."
• "Massive shout out to Dean for all your help - we’re really pleased we made our purchase here."
• "A big thanks to the guys at Marshall Škoda Medway. Great service from Barry Crook again as expected."
• "Barry Crook was efficient and professional throughout the whole process from purchase to handover."
• "Jon Smith has been incredibly helpful with our recent car purchase, listening to our specific requirements."
• "Dominique was really helpful, informative and accommodating when I had to change the pick up time at the last minute."
• "Richard was very accommodating and made the purchase of our new vrs completely stress free."

Cons:

• "Worst Skoda dealer in the country. Should lose the franchise."
• "The salesman 'Barry Crook' the name says it all should be working in 'Wall Street' not in a Skoda Dealership!!"
• "After only 2 days of receiving our (used approved buy skoda)! We was driving down the motorway with are children in the car. The tyre warning light appeared on the dash."
• "My partner doesn't want to drive the car as she's worried that it's unsafe. We was told that we can't hand the car back even though we only had it 2 days!!!"
• "Agreed the price on a vehicle booked time off work and made travel arrangements to view the vehicle only to be told by email the vehicle was sold."
• "It was then returned on to their forecourt 10 days later with a price increased of £2000."
• "Unfortunately had a few issues with the Karoq, gear box crunchy, car cutting out while driving and just not happy with vehicle."
• "DON'T USE THIS DEALER AS THERE IS NO BACKUP SERVICE......"