Exclusive Autos Ltd Reviews Summary

Customer Service

Pros:

• "Really easy to get along with and nothing is too much to ask them for."
• "From initial inquiry, polite, helpful and fast."
• "Affy was extremely helpful throughout the process, and made the entire journey smooth and hassle-free."
• "Absolutely fantastic service!!! Top Class!"
• "Great customer service!! Huge selection of fantastic cars!! Friendly and helpful staff who go the extra mile."
• "The team were very professional and helped answer all my questions."
• "Fantastic service and highly recommended as I’d rate them above 5 stars."

Cons:

• "Please avoid scammers they buy broken cars and bodge them there warranty it's made of chocolate."
• "The actual dealership is not on a nice industrial estate as the website suggests, but instead down a tiny run-down estate."
• "Don't buy from theses crooks."
• "Wastes customers’ time. Made an appointment the day before. Got here no one was aware of our appointment."
• "Vehicles are dirty and unwashed."
• "Also they highly overcharged me and my car is now in negative equity, no surprise as to why they won’t respond."
• "Absolutely shocking. Rang on the Friday afternoon to make sure that the vehicle was still for sale."

Vehicle Quality

Pros:

• "Really pleased with the guys at exclusive autos....really efficient, great fleet of vehicles to suit all tastes..love my Audi TT, drives like a dream."
• "Recently bought a beautiful beast from this garage!"
• "Bought a used Mercedes which is in mint condition."
• "Bought a beautiful R34 black Nissan skyline from these guys, everyone here is very professional and so easy to get on with."
• "Every car i have bought has been exactly as specified."
• "I purchased a BMW 140i looks and feels brand new."
• "Just purchased my dream car from these guys C63 S Coupe... everything looks fantastic and the car is amazing."

Cons:

• "Car has needed a new clutch, gear box and coil packs within 2 months of buying."
• "I decided to drive the car in May and the tyre pressure light came on and turns out that my tyre is bald and needs all 4 tyres replacing."
• "So they kindly offered to exchange the car for me, I haven’t heard from them and they don’t respond to my calls or text and it’s been 3 weeks."
• "Bonnet on the car won’t open, sat nav screen inside has issues, volume button won’t work."
• "Service overdue on the car, original side skirt is cracked."
• "Avoid. Cars are falling apart bought a car with tons of problems."
• "they take photos of their cars in a different location as their yard looks like a scrap yard."

After-Sales Support

Pros:

• "Aftersales experiences have been just as good, from sorting me out with personalised plates & modifications to my car - these guys do it all!"
• "Faultless service, gentlemen went above and beyond to keep me happy, with a fast turn around."
• "Exclusive Autos even followed up with me after the purchase to ensure that everything was running smoothly and that I was happy with my new car."
• "Absolutely brilliant dealership had a small issue with car was sorted quicker than I could have expected."
• "They contacted me a day later to see if everything was ok with the car, and to see if I was enjoying it."
• "Had small teething problems with my car, Informed the dealership and they resolved with no hassle."
• "The staff are on the ball to help, collection took next to no time, and a couple of issues are being rectified with next to no issue."

Cons:

• "I am now waiting for my refund. This company is a joke would never deal with them again."
• "Can't stress enough how bad they are to buy a car from."
• "Rang a few times to get a quote on a PX, sent all the images/details on watsapp as well as insta... Still no response or call back. Poor customer service - Think they just care about celebrities."
• "Waste of time. Trying to buy a car and they never get back to you."
• "The positive reviews here are from made up accounts by the dealership."
• "The cars appear to be largely clocked with rigged paperwork."
• "Service is poor and I would not pay the prices for no warranty and below awful customer service."