CARGEM Reviews Summary

Customer Service

Pros:

• "Joshua, sales executive was fantastic, answered all my questions, supported me to arrange delivery via third party."
• "Overall straightforward purchase. Temi was very helpful and professional."
• "Good customer service and josh has been very helpful and very clear when I’m asking question about the car and has provided me with evidence of car service history and also very welcoming and good vibe energy."
• "Very efficient & very friendly. I called to book a test drive the day before; did the test drive the next day and bought the car that same day."
• "I don't often leave reviews but on this occasion feel I must. Cargem team were amazing."
• "Amin and Jordan were very nice on our process to buy our car, which was given in excellent conditions! The only reason why I put 4 starts is because we had to chase with several phone calls."
• "Omar and Jonathan were so helpful and kind!"

Cons:

• "Disgusting treatment after buying a car."
• "Obviously, they don't care after money has exchanged hands."
• "The salesman did not bother to greet us."
• "They told me they buy 12 cars a day. I can only apologise to anyone who thinks they’re getting a good deal from them."
• "Suddenly their customer service couldn’t be worse."
• "Every time we call to speak to a manager at Cargem they are ironically never available and one specific staff was so rude that he screamed and hung up on me!"
• "If there is any issue with the car, you may struggle to get them to engage once they’ve taken your money!!"

Car Quality

Pros:

• "Car was fine no issues there, sales rep Josha abit moody."
• "Great experience, car was in mint condition/ cleaned thoroughly in and out."
• "High mileage car however it drives and feels brand new."
• "The car was well looked after and in very good condition compared to other cars of the same make at the same price point."
• "The car is great, very hassle free process."
• "Cars in great condition!"
• "The car was great. Clean. All history was given."

Cons:

• "They then told my mum that the oil level was defective as you could not see the oil level through the filler cap (???), needed additional service as coolant level was low, brake pads worn out when they are new all round, battery defective, rear wing dented when it is the contour of the body and matched the other side."
• "Did have an issue with a slow puncture but CarGem weren’t very good at responding to assist, so I had to sort this myself."
• "They sold me a car and soon after the timing belt went completely and the car won’t even start which I have a £2000 quote for from my Machanics."
• "AVOID!! This company will scam you just like they have done to us… they sold me a dodgy car and a dodgy warranty!"
• "Car is okay but adaptive cruise control not working."
• "Alloy wheels damaged, all of them and front right curbed..They trying to cover the damages with black paint..Also underneath very rusty."
• "Sold me a FAULTY CAR. Car Broke down x8 times, in less in then a month."

Purchase & After-Sales Experience

Pros:

• "On arrival the car was ready and the process was so simple that after half an hour I was able to drive off."
• "Purchased a Mercedes today from Cargem, really pleased, greeted really well, dealt with Temi from start to finish, lovely fella and a pleasure to deal with."
• "I'm truly delighted with my new car and the exemplary service I received. Highly recommended."
• "Josh who helped me find my first car also, made the process simple and easy."
• "Josh was AMAZING!!! Friendly, caring and always made himself available for my untold amount of questions."
• "Very pleased with the car I purchased. It developed a problem with a lock but it was fixed under the 30 day warranty."
• "I recently purchased a car from CarGem. This was a leap of faith as I purchased and paid for it sight-unseen whilst living in New Zealand."

Cons:

• "I didn’t do test drive.that was my fault.they didn’t show the car before I pay."
• "Don’t go here expecting honesty, bought a car a couple weeks ago and asked if there was any issues or anything missing I was assured there wasn’t."
• "Got home and Car was displaying engine error, all efforts to reach the dealership via telephone calls and emails yield no resolution even till this very moment (months after complaint)."
• "kept trying to scaremonger me claiming they wouldn’t buy my car as it was so “cheap” then kept bringing the price down."
• "For a garage who pride themselves as friendly, they are absolutely not."
• "This company is a joke! Avoid them at all costs…."
• "Steer well clear of these COWBOYS 🤠 Cargem are nothing short of being Conmen."