Coventry Sterling Motors Ltd Reviews Summary

Customer Service

Pros:

• "Fantastic service, no pushiness, great price, nothing was too much trouble."
• "The staff were polite, helpful and know there cars."
• "Great non-pushy sale with excellent warranty cover."
• "No pressure sales and also the cars presented are very nice cars."
• "Approachable, friendly and extremely professional."
• "The guys were extremely pleasant and helpful and there was no pressure at all."
• "The staff who I spoke to on the phone were very polite and knowledgeable."

Cons:

• "I was feeling very stressed and a bit sick at this point, had a few sleepless nights."
• "Valeting a bit hit and miss."
• "If it was me buying a car from here, I would avoid this garage at all costs."
• "Disappointed - all was OK initially but on the day I went to collect the car, the invoice for the service, tyre and brake pad replacement were not available."
• "The valeting was not on point (and the car smells very faintly of smoke!?)."
• "I've been waiting 3 months for v5c for the car and still haven't received it."
• "The Customer service is extremely poor."

Quality of Cars

Pros:

• "No cars had any scuffs or damage. Very well presented."
• "The car was well maintained and spotless throughout."
• "Car was checked over by their mechanic but did offer to take it to any mechanic I chose, which confirmed they were 100% trustworthy."
• "The car is in mint condition."
• "The vehicle itself was displayed beautifully and super clean inside and out!"
• "The car was exactly what we had wanted and very clean."
• "The quality of the vehicle- exactly as described."

Cons:

• "3 weeks have passed and my vehicle has experienced multiple issues."
• "After buying it, I noticed that the driver side wing mirror was detective (did not auto fold and as a result would not lock safely into place)."
• "Mini diagnosed a new turbo and a few other bits and quoted over £3.3k to fix."
• "On the drive home after buying the car it felt underpowered."
• "The Car that was purchased is very nice, but was not described accurately either, which is a material infringement of trading standards."
• "A few minor repairs required, which were carried out."
• "The car is amazing and perfectly advertised."

After Sales Service

Pros:

• "Any problems have been sorted out quickly without any fuss."
• "Had a slight issue with the battery a couple of months later but, Coventry Sterling motors honoured the warranty and paid for it to be checked at Land Rover."
• "After speaking to Sterling motors they booked the car in to be repaired straight away and covered the cost which was really good customer service."
• "They have repaired the problems and even gave me a courtesy car while they had my car."
• "The after sales follow up was also great as I decided to to buy the extended warranty, all done by email in a matter of minutes."
• "They also agreed to start the free one month warranty from the date we collected the car, rather than when we purchased it; which was incredibly helpful."
• "They let me go for a test drive and once I decided on a vehicle they kindly amended a minor issue with the door handle then and there."

Cons:

• "I do not recommend it very much. helpful until something breaks in the car, after that it's hard to contact them."
• "I am doing the running around to resolve."
• "Avoid this garage at all costs."
• "Not being completely confident dealing with second hand car dealers, aka Frank Butcher springs to mind."
• "Slightly slow and late, but I'm sure that's not typical - it's not every day that you get married and this was just a few days before the wedding!"
• "Ended up buying more expensive car that I initially planned to."
• "I travelled 3 hours to look at a car, and I was able to drive away same day."