Address: Derby Rd, Burton upon Trent, Burton-on-Trent DE14 1RN, United Kingdom
Phone: +441283515136
Rating: 3.9
based on 99 reviews.
Customer Service
Pros:
"Extremely happy with the RDM Direct which was made so simple by the great customer team."
"Special thanks to Dan who provided lots of clarity throughout."
"The whole experience was relaxed and everyone at the garage was super friendly and professional."
"Having dealt with Jim, Nick & Luke - all have been exceptionally professional and polite."
"Jamie went above and beyond for me, really rated his friendly customer service."
"Incredibly impressed with the professionalism of Jim, who sorted all relevant paper work and so forth."
"Liam.Adam,Darren amongst others are an absolute credit to this company."
Cons:
"When I call the garage I’ve waited up to 2 weeks for a call back."
"They refused to sort it and lied that I didn't mention before paying the deposit."
"Terrible service, back streets with no room for the cars on display!"
"Having recently sold my mini to RDM direct I found that I had left my sunglasses in the vehicle... they couldn’t have been less helpful."
"Please don't be as stupid as me and believe what you're told by them when buying a car! Customer service is dreadful!"
"Awful customer service. Booked in to see a car on 10/7/21 at 11am after phoning on 9/7/21. Only to discover when I arrived that the car I was interested in was already on a test drive."
"Customer service is shocking if not non existent."
Vehicle Condition
Pros:
"Bought a 'really well looked after car' last march 2017. Took it for the dreaded MOT this morning.....passed with not a single advisory!"
"Car was exactly as described, lovely to drive, all advisories fixed."
"The vehicle spoke for itself. The pictures didn't do the car justice."
"The car was a very decent price and they even sorted out a few scuffs with their body / paint shop for me so it really was immaculate when I purchased it."
"Land Rover came in perfect condition within a week."
"The vehicle was very well prepared, test drove it, answered any questions I had."
"It was better than was described!! perfectly."
Cons:
"Car failed it’s MOT on a major safety defect, the garage had a bodged repair and tried to hide it from me."
"Car I bought was an absolute banger, paid 9k for a mk7 golf, was told the timing belt would be done and received a call on the day saying it wasn’t done."
"First MOT found an issue with a brakes hose which had been installed incorrectly."
"Very disappointing trip to RDM yesterday. Drove over 200 miles to see a car with French fries in the back footwell and a lighter in the front. Smelt bad, dirty, 2 worn tyres at the front and didn't drive well at all."
"On arrival I found the passenger door to the second row wouldn't open from the inside, a missing media dongle so no sat nav or media functionality."
"The car was in a terrible condition when delivered and was nothing like the condition I had been told it was in by them."
"Discovered a loud squeak and knocking coming from the rear wheels."
After Sales Support
Pros:
"Great after sales service. Only downside is it would be great if they had branches down south of England haha."
"About 10 days after I got it, it developed an issue, I rang them and they told me to take it to a garage for diagnosing, which I did, the garage then made contact with RDM who paid the whole bill."
"They sorted out all the issues and they even spotted another one in their checks which they sorted with no quibbles."
"Bought an Astra from RDM about 2 months ago with extended warranty cover with RAC... they offered to cover the rest of the cost."
"Good overall service. Delivered my car to the lake District... they instructed me get them professionally diagnosed paid for all the parts and got them sorted for me without quibble can't fault them at all."
"Bought a automatic BMW from the lads at RDM, had a slight gearbox issue on the way home so I took it back under warranty and they went above and beyond to rectify the problem and then some."
"Even though our daughter live a good distance away and the car had a small issue. They were more than happy to work with us when she is back in town to get the issue sorted."
Cons:
"Terrible service from this garage."
"Will never buy a car from here again."
"Don't purchase a car from this place! Dishonest staff."
"Currently having a poor experience with this car sales garage and all I can say is AVOID. Really disappointed with the whole experience."
"Had an issue with radio touch screen and best reply I got was 'I dont know what to suggest'."
"Purchased a car from these in July and still waiting for parts to be sent out to us."
"Refused initially to hand back deposit, reported to DVSA and Trading Standards."
Pricing and Value
Pros:
"They had had no sales for three months obviously and my car has been priced to aid their cash turnover, so I jumped at it."
"Car was a good price and quite immaculate (cost £10k)."
"I now have a fabulous car at a great price! Thank you Guys!"
Cons:
"Stopped to look at a vehicle on 15/7/23. Vehicle service history patchy and then told will only come with 1 key so another key would cost me £200."
"Mercedes e220 67 reg. Car had been damaged before which they knew or didn't know I'm not sure."
"Very disappointed. I bought a Citroen off RDM direct and it developed a fault, engine would misfire and smoke badly from start up."
"Bought my car in July and it's been back 3 times got told last time they've done all they can and won't be able to do anymore car isn't even starting up."