Motonet Reviews Summary

Customer Service

Pros:

• "Staff were very friendly and happy to help, no pushy sales pressure at all."
• "The staff here are very friendly and very very helpful."
• "Staff we extremely friendly and helpful."
• "Absolutely fantastic customer service. They have been very helpful from the beginning."
• "The customer service was excellent. Staffs were very nice and helpful."
• "Very polite and helpful staff pleased with car they even filled the tank with diesel for my journey home can't fault them."
• "Customer service is excellent, communication is brilliant, the Team are so friendly and will go above and beyond to help."

Cons:

• "AVOID AVOID AVOID Never again. Worst experience. Sold poor condition car."
• "As a customer received some swear words from the owner. Not going to recommend to anyone."
• "Original review was 'squeezed' out of me/put on the spot when I came to test drive and purchase a car in 2019."
• "Sold poor condition car. Within 4 months 4 major repairs."
• "12 months warranty but not cover any repairs."

Quality of Cars

Pros:

• "Good quality car and perfect for our needs."
• "The car is immaculate inside and out and is everything I could’ve wanted."
• "Car was left to be repaired (body work) and looks like new."
• "All cars are of a high quality."
• "The Audi A3 we purchased is a Solid, clean and reliable car."
• "Genuine and looked after car with full service history."
• "The car looked like it just came out of the factory. It was clean, polished and well serviced."

Cons:

• "I don't believe that cars go through the due inspection processes that are expected when you buy from a reputable dealer."
• "FSH car's cambelt snapped and engine failed within 7 days of purchase and on the motorway when my wife and little children got stranded in the dark."
• "there were a few minor issues with the car (air vent broken and one alloy had some corrosion) - they offered to fix both of these for me and rang as soon is it was ready!"
• "Had a bit of an issue with this car with a water leak affecting some electronics in the car. Motonet went above and beyond to get this sorted."

Purchase & After-Sales Experience

Pros:

• "I came in and was able to take the car out in the same day and was nice and easy."
• "When you buy a car you have a thorough explanation of the car and the process is smooth and clear."
• "The car was available to collect the next day with all paperwork sorted so again was a quick and smooth process. Great service at great value."
• "The buying process was smooth, simple and fast."
• "I was able to take my new car away on the day so I can finally return to work after a long break."
• "I am pleasantly surprised at the quality of the cars and the service of all the team at motonet."
• "We always get the best finance rates, they manage to beat all other quotes."

Cons:

• "My other advice would be to present the cars a little better as the pitch looks overcrowded."
• "Would be five star rating but a couple of points from an ex car sales person would be that some refinements could be made, making sure spare wheel is secure in boot for example."