"From start to finish it was a smooth process and a very friendly team."
"Never felt pressured when looking around, very nice guys to chat to."
"Everyone who I saw and met on the day were nice, genuine people, and I was truly impressed by my experience."
"Really good service. Strongly recommended!!"
"Thank you for making purchasing a car an easy and enjoyable process."
"They were friendly, professional, knowledgeable, accommodating and patient throughout."
"The whole service I received was brilliant from start to end."
Cons:
"Seemed very nice and trustworthy initially but after paying for the car, the owner, Matthew, said he was still waiting for 2nd key. Still waiting 3 months on and they cost several hundred from Nissan. Owner will not return phone calls etc."
"Had a tyre fitted here also after a puncture, within 3 weeks it had worn and faded and become bald, on taking the tyre to them to show them they told me I had 'hit lots of curbs' and therefore it was not there fault."
"Very poor. Bought a car from Croxley car centre and so did my partner, both cars had issues within the early stages, and Croxley did everything they could to shift responsibility to avoid fixing them even though they were under 'warranty'."
"The staff were very helpful and friendly and we found a great car very quickly. Unfortunately, the admin side of things hasn't been great."
"Everything was going well until we went away to confirm finance arrangements... When we called back he had gone and sold the said car."
"Dealing with this company is like a 1970's back street car dealer, very unprofessional."
"Never will we recommend this dealership nor entertain business there again!"
Car Quality
Pros:
"One of the few dealers who will sell you a decent and good value for money car."
"The car was purchased in an excellent condition considering its a used car, clean tidy and at a more than reasonable price."
"Shortly after taking ownership of the car I experienced a problem (this problem couldn’t have been diagnosed before purchase), both George who sold the car and the owner of the garage immediately came to my rescue and resolved the issue at no extra cost to me."
"I have ended up with a car that is perfect for my wheelchair {we tried every which way to make sure it fit}."
"They looked after us well and I am over the moon with my car - excellent condition and at a great price."
"The car was ready for pick up a day earlier than stated and polished despite adverse weather."
"The car we purchased was presented to a very high standard..me being very fussy!"
Cons:
"There were a fair few scratches on the car, marks on the wheel trims, a huge graze across the left hand side of the dashboard & some more marks on the interior of the door along with the fact that we had concerns that the engine mount was on it's way out."
"Purchased a car from this garage just over a week ago, I dealt with Matthew who was very helpful and the car was lovely. My only gripe is upon looking at the brakes there’s nothing left on the pads and the disks could do with replacing to so more costs!"
"I enquired about a car and was told it was immaculate by Dave, however... the rear bumper had a dent that needed repairing."
"Avoid. I asked if the car was damage before they said no. A few months later i had rust in back wheel arche."
"The only reason they lose 1 star is because the vehicle's manual/folder wasn't with the vehicle."
"Everything was great, I'm pleased with the car, the parts exchange deal and the sales team. What I didn't enjoy was paying the a £80 DVLA fine because they didn't tax the car I left with them - all paperwork was supposed to be covered."
"Avoid, Avoid, Avoid there are plenty of other car dealers to use."
Value and Pricing
Pros:
"I would heartily recommend anyone seeking to change their vehicle to use this company; they will happily search for the vehicle of your choice."
"Very happy with Croxley Car Centre :-)"
"I would recommend purchasing a car form St Albans Car Centre every time."
"Would definitely recommend to friends and family and even though we live nearly 100 miles away we'll be happy to return for our next car."
"They were completely honest and extremely helpful as I wanted to purchase a 'round-around' small car that had ample room for a baby seat and pram storage."
"The care and attention that they put into their cars has meant I have both purchased and sold with them now."
"Would highly recommend this dealer if you want the old fashioned look round the showroom at leisure with no pressure sell experience."
Cons:
"I didn’t manage to negotiate a discount, so that was a tad disappointing."
"Did find equivalent car cheaper elsewhere, so reduced asking price slightly."
"I was also offered a fair price on a part exchange for my previous vehicle but in the end got a slightly higher price elsewhere."
"You are never put under any pressure to buy and get a fair price p/x."
"If you need a dealer with good after sales customer service, this is the place you should by your car. I had several issues with my seat alhambra I bought from them, and all of the issues where taken care of for free."
"After looking at many scratched or damage vehicles I accidentally come across this car sales... Great motors at a fair price."
"Was recommended by a friend and would recommend the place myself now."