Address: Unit 11, Riverside Works, Riverside Rd, Watford WD19 4HY, United Kingdom
Phone: +441923230790
Rating: 4.8
based on 352 reviews.
Customer Service
Pros:
"Amazing customer service, kept me up to date, very professional."
"The whole experience has been exceptional from start to finish."
"Great company to deal with throughout the process of selling my car."
"Excellent service from start to finish, friendly and helpful."
"The service was amazing and quick and told me everything I needed to do."
Cons:
"Whenever I try to contact them it’s no help and borderline rude."
"Was looking for a Mercedes C200 in the spec I wanted for months, Paragon cars found me the perfect one. They took my old car off me and settled the finance and delivered the car to me at no extra cost due to everything going on in the world."
"Never been so easy to buy a car. One phone call and few WhatsApp exchanges was all it took."
"Worst car dealer ever - Awful experience."
Vehicle Quality and Condition
Pros:
"Purchased a lovely seat Leon today from the guys over at paragon cars, I have to say it was certainly worth the 70 mile journey!"
"The BMW X3 I purchased from Paragon Cars was in pristine condition."
"Would not hesitate to use Paragon again, infact when we next buy a car we'll check their stock first."
"Car in great condition, finance sorted quickly, delivery to my door and very professional."
Cons:
"5 months later from buying a car I’ve found out this company sold me the car with a wheel bearing out."
"I purchased Mercedes-Benz GLC over the phone - and collected it on 28 May 2021. The dealer "Sheil" refused the test drive stating its due to COVID-19 situation but he told me, we can return the car if there is any issue with it."
"Please be very careful of this garage, THOROUGHLY REVIEW CAR BEFORE PURCHASING."
Value and Pricing
Pros:
"Got a good finance deal cheaper than most companies I could find on my own for my age as a young driver."
"Fantastic experience with Paragon Cars London. Very professional and friendly service."
"Flawless process from start to finish selling my Audi. Cannot recommend highly enough."
Cons:
"A great car, which at £20k AutoTrader deemed to be more than £1k overpriced."
"Advertised my RS3 on Autotrader and got all the usual traders talk and offers but paragon cars stood out from the rest. Eventually agreed a price and date to sell which went smoothly."
Post-Purchase Support
Pros:
"Paragon Cars didn't just sell me a car and forget about me; they have continued to provide excellent post-purchase support."
"Professional and good with customers. Sheil Still manages to keep in contact and goes out of his way to message me to see if I’m enjoying the car and if everything is ok."
Cons:
"Since collecting the car I discovered some issues with the vehicle and the extras which were advertised along with the vehicle, these issues are."
"Communications about the car before arrival was all fine, transfer of number plate and all paperwork all done so I did not have to do anything on that side of things. However, the car.. So on the Friday we whatsapp messaged about the car and it was agreed I would come and see the car on the Sunday."