Chris Jones Leisure Ltd Reviews Summary

Customer Service

Pros:

• "Did not disappoint! Van was spectacular combined with a great service from phone enquiry to pick up."
• "We couldn't have asked for better service! Ben was excellent in the way he handled everything."
• "The attention to detail during handover was first class with everything fully explained and demonstrated."
• "Chris went back to get an ice pack for her ankle and his son Lewis came back with a cup of tea and his wife some pain killers....! How nice was that!"
• "Fantastic customer service from 1st viewing all the way to purchase and hand over."
• "We received excellent service from Chris, Ben, Lewis, Molly, and the team."
• "Even during the lockdown I have been really impressed by the very proactive and professional customer service I experienced."
• "They did all that was promised, and their customer service was nothing short of exemplary."

Cons:

• "I was prepared to drive from Portsmouth to Worcester to buy the caravan subject to viewing it. After explaining this situation to Chris Jones Leisure Ltd, they flat out refused to sell me a caravan as I had nothing to offer in part exchange."

Knowledge and Expertise

Pros:

• "His knowledge, not only of the van we purchased, but of caravanning in general was second to none."
• "Chris who really took the time to work through our concerns about safe towing and made us feel comfortable."
• "The caravan had been cleaned to an amazing standard, everything was sparkling like it was brand new."
• "The customer focus is second to none. The overnight stay and hands-on tutorial is just excellent."
• "From beginning to end, over 3 visits, culminating in the overnight stay/collection we were made to feel welcome, comfortable, and supported."
• "Throughout they have been extremely helpful, straightforward, and a pleasure to deal with."
• "Ben's approach was one of being friendly, polite, honest, and extremely helpful."
• "Being able to stay over for a couple of nights (first night is free!) was a great way of learning all the relevant bits about the van and caravanning in general as we are newbies!"

Cons:

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After-Sales Support

Pros:

• "A couple of small faults were found with our new van, but as promised one of the engineers 'Tony', was sent straight out to us. And the faults were fixed straight away."
• "The caravan was very well presented when viewing. It had a proper pdi, as I couldn't find anything at all a miss."
• "Really enjoyed the 'First night stopover' when we picked up the caravan. Everything was set up for us."
• "As we were loading all of our gear from the old van into the new van my wife accidentally slipped over, Chris and his family came running round to see what was going on!"
• "The whole experience from initial viewing, through to delivery was first class."
• "I can honestly say that my experience of buying a caravan from Chris has re-affirmed my belief that there are honest good dealers still out there."
• "Chris is a lovely, warm man and a real caravan expert. All he wants is for you to be happy and feel secure in your purchase."
• "The service I received from Chris, his family, and workforce was second to none."

Cons:

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