We Buy Touring Caravans Reviews Summary

Customer Service Experience

Pros:

• "Danny was a pleasure to deal with and the driver was a perfect gentleman."
• "Very pleasant conversation with Danny. We soon settled on a price I was happy with."
• "Danny was very helpful and reassuring and an absolute gentleman."
• "It was a pleasure to work with both Danny and Ashley at a very hard time for us."
• "Danny was my initial point of contact. He made the process quick, straightforward and gave me a fair offer."
• "Everyone I talked to or contacted were efficient in every respect."
• "WBTC's Danny (professional throughout) provided valuation, we accepted."
• "Danny and Lewis are to be congratulated on their respective roles."

Cons:

• "When Ashley turned up to collect my van he examined it thoroughly and said he had found damp and that they would have to reduce their offer by £300."
• "Danny came highly recommended and his timely response to our initial contact through to completion was very quick and simple."
• "We were offered a very fair price really quickly. The engineer came as agreed to inspect the caravan."
• "Although Ben found a fault that is causing damp... we were able to renegotiate a mutually agreed new price with Danny."
• "I found the price given was very fair."
• "Offered 6k for my caravan which I accepted... Then went on to knock it to bits as if it was in horrendous condition and then offered 3.5k."

Efficiency of Process

Pros:

• "The process was super efficient and painless."
• "When the caravan was collected, the process was simple and straight forward and went according to plan."
• "The best part about the whole operation was... after many dealings with the caravan trade, This was the first one that didn't try to chip away at the offer price during the inspection."
• "Any questions I asked whether by phone or email replies were fast and informative."
• "A very efficient transaction done with staff who are a credit to the company."
• "Everything was done professionally from the first phone call, follow up emails and on the day a seamless transaction with no bother at all."
• "WBTC provided me with the best price and the process was made very simple and straight forward."
• "The process of selling my caravan was very straight forward. Initial contact on Wednesday, price was agreed on Thursday, caravan picked up on Tuesday."

Cons:

• "I had to cancel the first pick up due to unforeseen circumstances but they were very very good about and the deal was done today."
• "Van was inspected (thoroughly) and agreed price was paid immediately. No stress, no hassle and a fair price, instantly."
• "Decent valuation and they did everything they said they would."
• "Very easy to deal with. Danny was straight to the point and didn't hit me with any generic salesman jargon."
• "Agreed a price based on a realistic description, communication was friendly, pressure-free and professional."
• "It was a very pleasant experience as there was no pressure exerted at any time."

Payment and Inspection Process

Pros:

• "My caravan was collected today, checked well by Pete... less than an hour later... the payment was made and Pete then hooked up and went on his way."
• "The best part... was, after many dealings with the caravan trade, This was the first one that didn't try to chip away at the offer price during the inspection."
• "As soon as the inspection was completed and reported back I gave my bank details across and literally within 10 mins the money was in my account!"
• "After inspection representative called Danny to confirm all ok and payment was then made immediately to our account."
• "Caravan was inspected and the money was in my bank account in an instant."
• "Once the payment had been instantaneously transferred into my friend's account the driver Andy towed the van away."
• "We were paid the same amount we were quoted over the telephone with Danny."
• "Would definitely recommend. We agreed a price over the phone and... the money was transferred over within moments and the van was taken away there and then."

Cons:

• "When Ashley turned up to collect my van he examined it thoroughly and said he had found damp and that they would have to reduce their offer by £300."
• "Although Ben found a fault that is causing damp... we were able to renegotiate a mutually agreed new price with Danny."
• "Offered 6k for my caravan which I accepted... Then went on to knock it to bits as if it was in horrendous condition and then offered 3.5k."
• "Fully recommend this service 100% genuine people... a couple of issues were reported I had not even realised would be of concern and a fair price was agreed, funds transferred immediately and off they went."
• "The agreed price had to be altered as some damp was found but we were still satisfied and didn't feel pressured to continue with the sale."
• "Brilliant fast service, courteous throughout engineer was very polite. Settled on a price £180 below original price but justified due to out of date tyres."