Spinney Reviews Summary

Customer Service

Pros:

• "Straightaway I felt assured that he was genuine because he told me who was, what he did and then invited me to contact Spinneys for verification."
• "John in sales sorted us out with a great MH."
• "Just bought our first motorhome from Spinney Cranage and I have to say all the staff were very helpful, professional and friendly."
• "We have recently changed from caravanning to motor homing. Every member of the Spinney team has supported us and encouraged us every step of the way."
• "Bought a motorhome from cheshire branch, Brilliant experience thanks to Andrew we had a couple of issues however they have been exceptional in solving them."
• "Would highly recommend Spinney, Mark and Nick."
• "The staff are so friendly and could not be more helpful."

Cons:

• "Can't warn people enough to stay away from this company. We have had terrible aftersales service."
• "If you want something special to buy with your hard earned money, and you want to feel like you're a valued customer, receive fantastic customer care - DO NOT GO THE SPINNEY."
• "Customer Service is Terrible here, I don't think they understand without Customer they have no Business."
• "The service and after sales has been horrendous. please try and find another dealer i wish we had."
• "Sales department are not to bad, service department are a complete waste of time! I have found this company to be the worst I have had the misfortune to deal with."
• "This firm has changed in a few short years from good customer care to one of the worst encountered in many years of motorhoming."
• "Absolutely disgusted at the aftercare we have received from Spinney !!!"

Product Quality

Pros:

• "We'd certainly buy another Motorhome from them, and have no reservations in recommending them to others."
• "We are usually impressed by the choice available."
• "We first saw the vehicle hours after it’s delivery and it is clear the attention to detail before it left the factory was first class."
• "Bought a brand new motorhome this June. Really pleased with the all process."
• "This place really has everything to do with caravans and motorhomes."
• "Love the staff, so helpful. Really great place to go for camping or if your looking to buy caravans or a motor home."
• "This is the 'go to' place for all your MOTORHOME needs. Thumbs up from me."

Cons:

• "Purchased new coachman feb 2023 still waiting for small parts to finish issues."
• "Been waiting for a part for 7 months, they say this is normal for the caravan and motor home industry."
• "The vehicle had only been used 7 times and has not been used since the habitat service and produced this fault while parked up, very worrying!!"
• "Bought a new motorhome. Came with so many big faults that it should have been rejected."
• "The card on the dash said it was already prepped and ready to go, but it was quite scruffy inside and needed a good valet."
• "Overall state of caravan we purchased was appalling. Dirty inside as no valeting had been done, window blinds were missing on collection and most had mould on them."
• "Sold me a caravan loads of problems spent most weekends either taking it to be fixed or collecting it then when upgrading to motorhome found out one side riddled with damp and lost loads of money on it."

Staff and Service

Pros:

• "The staff member serving us advised us on all available makes & models."
• "Good variety of caravans and motor homes. Using satnav reasonably easy to find and not far from the M6."
• "Dealt with John “Smithy” who showed us various options for a new motorhome purchase and eventually we settled on an Eldiss Autoquest."
• "The place is large, clean, well organised, just park up and walk into there nice nee reception and speak to a member of staff and away you go."
• "Nick the PDI guy is very knowledgeable and explained everything and how to work different parts of the mh all at a social distance."
• "We have been very well looked after by the knowledgeable staff at Spinney over many years."
• "Even though I didn't buy my motor home from them they have always managed to fit me in for repairs and have done a good job."

Cons:

• "Visited Spinneys today to view a second hand motorhome. Spoke to Anne prior to setting off who didnt have a clue about the van and its history and condition."
• "No one came to help us at homes chapel branch on Saturday, drove down to stoke on Trent Sunday to view a caravan sale man asked did we need help told him what we wanted he said i have one that has been sold i can let you look in that after a complete tour around the fore court for the caravan even went into workshop no caravan customer had not been for the caravan again we left."
• "Ignorant, arrogant rude sales man called Rick."
• "We waited for the only motorhome salesman on site to finally appear after a 25 minute wait to tell us the recommended motor was in the garage and not on site."
• "A really off putting, nonchalant attitude to selling the motorhome in my opinion."
• "Visited on Saturday 20th January. Three sales staff sat in the office laughing and joking whilst we walked backwards and forwards getting keys looking at various vehicles."
• "We Visited spinneys today to buy the brand new caravan the BAILEY ALICANTO GRANDE PORTO. Was there for more than 30 mins and not one sales person came over to us to help."

Value and Pricing

Pros:

• "A great deal fair part exchange and a comprehensive handover were all part of the deal."
• "Alex has communicated progress with us regularly, and has managed our requirements when they weren’t your standard offering because of our need to keep our weight down."
• "Good shop which sells all sorts of camping good and equipment."
• "Fabulous little cafe on site, which is worth a trip in itself."
• "Great for caravan accessories. The staff are very helpful and the product range is much improved since the refurbishment."
• "Prices seem reasonable and not over inflated."
• "All turned out better than new at a great price too."

Cons:

• "Manufacturers and dealers are 30 years behind the rest of the motor industry in customer support, and VERY pricey parts shop."
• "A little more expensive than we were looking to spend, but 3 enclosed sides."
• "NOW £420 lighter in pocket.. for whats basically a couple of checks and oil change.. the only parts replaced was an oil filter... 6.2 ltrs of oil and 2 ltrs screen-wash... seems more than excessive to me when i can purchase the items retail for £66....."
• "I pre-ordered an Elddis Autoquest 196 from Spinneys in late summer 2021 and paid a 1000 pound deposit with a likely February/March 2022 delivery... they were calling to ask for 3000 pounds more than the original deal."
• "Disappointed with services recently spent £600 + ."
• "Travelled 50 mile to see a 'must be seen' Motorhome and it was filthy."
• "We feel that we were dupe into driving all that way under false pretences hoping we would purchase something that they had in Stock."