Campbells Caravans & Motorhomes Reviews Summary

Customer Service

Pros:

• "The change over was first class everything was explained & demonstrated expertly, after sales service was second to none any queries we had were dealt with promptly with no queries, we would recommend Campbells to anyone purchasing a motorhome or caravan, 5 star service."
• "We came over from Ireland to change the caravan, everything was organised and went like clockwork."
• "A massive thank you to all involved especially Emily and Mike, we are so happy with the van its beautiful."
• "Neil (Sales) great not pushy answered all our many questions."
• "Daniel Campbell, great guy has been on the ball responding to questions even on a Sunday!"
• "John technician and George manager have great customer service skills."
• "Jenny (General Manager) was very helpful regarding the repairs needed to be carried-out on the motorhome."

Cons:

• "If you're looking for a caravan go elsewhere the customer service is shocking."
• "Stay away from these people !!! Once they have your money rubbish service."
• "The servicing side is disappointing."
• "Every issue was a chore with the after sales team, and it in fact got to the point where we gave up."
• "Horrible experience. The service is appalling."
• "Sales staff were not very enthusiastic with us when enquiring about the towing capabilities of our car."
• "The service dept is a disgrace. They rarely answer the phone and make promises to call back that are never kept."

After Sales & Repairs

Pros:

• "The young lad is absolutely fantastic at going through everything."
• "Absolutely superb service so far, purchased a new coachman laser Xcel in past week or so."
• "And they fixed faults free of charge that I didn't even know of as well."
• "He took over discussions with the manufacturer with whom with all his years in the awning department led to action."
• "In our experience the service was excellent, Ben, Neil and everyone we dealt with looked after us."
• "We received first class service at every stage."
• "The awning was repaired by Isabella, he went the extra mile to source a new replacement pole."

Cons:

• "They decided to fix the easy stuff and leave the big job to the end, so after a month they said the fridge door needs to be replaced."
• "Just received a phone call now to say they’ve cancelled our appointment at Leyland indefinitely because they aren’t taking any work on!!!"
• "Still awaiting fridge shelves for our caravan bought new in May 21."
• "Once you have made your purchase and driven away... you are completely forgotten about."
• "Terrible after care service."
• "Service centre is appalling long catalogue of errors including losing full set of our keys."
• "Absolutely shocking customer services from Campbell’s group!!"

Sales Experience

Pros:

• "Great overall experience with Campbells."
• "Good range of new and used caravans to see."
• "Personally found the staff to be very friendly and helpful."
• "Knowledgeable staff that are helpful."
• "This is my 3rd brand new caravan and I give Campbell 10 out of 10 for the whole change over."
• "The sales side is very good. Staff are friendly and knowledgeable and easy to deal with."
• "Very very happy with the sales guy.. not pushy, excellent approach. Treated us very well."

Cons:

• "Unfortunately cannot give minus stars or i would."
• "STAY WELL CLEAR."
• "Campbells, it seems they don't like customer service or repeat business."
• "Been loyal but no sure now as sold van said ònè bit roof but not and other faults."
• "We will never use Campbells again for sure, and our recommendation is that you don't either."
• "We were treated disgracefully when we told them we had realised what they were up to."
• "My advice walk away, better still don’t even go there, no negotiation whatsoever and extremely uncooperative."