Address: Carlyon Rd, Atherstone, CV9 1JE, United Kingdom
Phone: +442476474747
Rating: 4.2
based on 109 reviews.
Customer Service
Pros:
"The team at Raymond James have throughout assured us that our holiday will still go ahead."
"Special thanks to Gary who was particularly helpful."
"Everyone was knowledgeable and helpful. I cannot recommend them highly enough."
"The staff, management will do almost anything to resolve any issues."
"Fantastic friendly staff. Very helpful. No hard sales."
"Our complaint was handled incredibly well and my husband and I felt valued and understood."
"The customer service here is brilliant!!"
Cons:
"AVOID AT ALL COST!!!!!"
"Poor after sales service, twelve months on still waiting for our issues to be resolved."
"Absolutely shocking after sales service."
"Would never use these again, after buying a van from them 2 years ago."
"Still waiting for items promised 6 months later.. we’ll call you back, they don’t! Disappointing."
"Raymond James are quick to sell, very slow to act on faults and the customer service leaves a lot to be desired."
"Utterly unhelpful! We contacted Raymond James Caravans as we have a problem with our Thetford fridge, still under warranty. Their response was we’re too busy and cannot help you."
After Sales & Warranty
Pros:
"Been away in our caravan for the weekend and had a few issues, so on our way home went to raymond James to see if they could get us in and did straight away, fixed all the problems, excellent service, thank you."
"We have purchased 3 caravans from Raymond James the latest being a Bailey Pamplona 2018."
"Our Bailey caravan mattress had a stitching fault and had started to split. We are still in warranty so Raymond James came to the rescue and within a couple of weeks a replacement arrived on our doorstep."
"Dealt with them a few times but this time they really looked after us to resolve a situation without fuss, which allowed us to have no stress AND a new caravan. Many thanks to all involved, it means a lot"
"We cannot fault Raymond James's after sales service."
"Some minor faults with our caravan were dealt with promptly and professionally."
"Purchased from Tony & Darren the after sales service was fantastic. Always happy to answer any of my stupid questions and get 2nd viewings in."
Cons:
"Coachman make a great caravan but it's a shame the after sales isn't the same."
"No issues when buying the caravan. If you want after sales servicing / repair etc in any kind of reasonable timeframe I would steer completely clear."
"The after sales sadly lets them down."
"The lovely people at Raymond James have told me the back panel is only warranted for 2 years and have completely washed their hands of it."
"Phoned after sales up and they said their warranty didn't cover windows and it was out of manufacturer's warranty by a couple of weeks."
"If you are after great after sales service DO NOT go to Raymond James."
"Great when buying a caravan, absolutely terrible since, they do not reply to letters, they do not return phone calls when promised, we have been waiting 6 months for a new shower door, and replacement window."
Purchasing Experience
Pros:
"The salesman was extremely helpful and they had a good choice of new and used vans."
"Made purchasing our caravan a real pleasure."
"At the gate we were treated with respect and courtesy. We were shown around and under no pressure to buy."
"Lovely place just bought our 3rd caravan from them and the service was 100% would definitely recommend, good deals and more importantly good pdi service, staff very good especially Darren the sales man."
"The dealer specials that they provide are very good value for money."
"We believe we got a very competitive deal even comparing to private vans for sale. The warranty included is also great peace of mind."
"They offered us a fair price and matched any other price we could find the new van for."
Cons:
"I am now selling the caravan and would advise those looking to purchase to look elsewhere."
"We travelled for nearly an hour with a view of buying a new Buccaneer. Only to be told there were none to look at even though there were 2 models on site."
"Very limited range and sky high prices on many items. Won't be going back..."
"The worst experience we have ever had buying a new caravan once you have signed for it they just do not want to know you."
"Sad to say that after a 45 minute drive from Leicestershire we were told on arrival that the caravan we had specifically arranged to view had been sold that morning."
"Never used them before and can honestly say I never will you learn by your mistakes."
"The salesmen need to learn about premium service and dealing with customers."