Address: Blackpool Rd, Preston, PR4 0XL, United Kingdom
Phone: +441772685949
Rating: 4.1
based on 177 reviews.
Customer Service
Pros:
"Service by Chris and Glen was faultless to be fair 👍."
"The handover team were brilliant and very knowledgeable."
"Matt our salesperson was friendly, helpful an always responded to emails & calls."
"Dan the sales guy was very helpful and took us through everything, he made things easy for us."
"Phil was so helpful again great customer service, and friendly, the shop staff were very helpful too."
"Ryan did the handover, so professional and friendly, really put us at ease, great customer service."
"The staff are extremely helpful and friendly."
Cons:
"They strike me as one of those dinosaur organisations who believe the customer is there to serve them rather than the other way around."
"Absolutely shocking customer service, my caravan has had a fault on it for 7 months since I bought it in July, they're not interested in fixing it once they have your money."
"Total Lack of Respect for Customers once you've paid!"
"Just a bunch of jokers in my opinion and I will never go back."
"The caravan had been sold a week ago and the salesman was very unhelpful and rude."
"Where to start has to be the worst service I ever had."
"Absolutely appalling customer service."
After Sales Support
Pros:
"I'm still seeking repair to be carried out. This will be done in the new year. Preston motorhome and caravans did say they will pay."
"The aftersales has been top notch especially considering the covid situation."
"We have been very pleased with the service given by them and any problems have been dealt with in a courteous and efficient manner."
"Well satisfied with the after sales team, especially Joe and Paul on service reception, who solved the initial issues."
"Great customer service from Prestons yet again."
"The professionalism of the staff is exemplary and the degree of concern for your satisfaction is almost over and above the call of duty."
"Subsequent communications they have been very helpful, I will be happy to use their services in the future."
Cons:
"Don't deal with tom. Dan. Derek. Actually don't deal with anyone from their. Go elsewhere. Please don't go to them."
"If you like using companies that have a decent standard of after care, AVOID this outfit."
"So my message is don’t deal with this dealership."
"Tried taking the matter up with Prestons, absolutely no interest whatsoever."
"The downside to Preston’s is the workshop the staff in charge don’t know what they are doing it’s difficult to get warranty work done."
"They never call you back and you feel like a pest to them as you have to continuously chase them up."
"Terrible !! Worst experience ever!"
Product Quality
Pros:
"The motorhomes were delivered to us on time and fitted with the accessories we had requested."
"Recently purchased our first brand new caravan from this Dealership and so are over the moon with both the sales staff, and after sales staff."
"The work as been carried out satisfactory."
"The standard of vans are out of this world."
"Most importantly the price of both vans was very competitive."
"Purchased a used motorhome. Got a decent part ex for mine. Excellent salesman, not pushy. Superb pre-delivery check and handover."
"Very pleased with my new motor home. A couple of minor faults but all sorted or parts ordered to fix."
Cons:
"Hire a campervan for a week as part of a group. The lady who showed us round was nice and explain everything. First night we found the oven didn't work, so we had no oven all week."
"Disappointed we traveled for 2.5hrs to view a caravan that they said had no damp and no issues, turned out it had significant damp in 3 places and a poorly repaired crack in the roof."
"The vehicle sold to me by Preston Caravans wasn’t 130hp at all but the lower powered 120hp model."
"The after sales service was poor when I took it in for its 12month service they informed me it had damp."
"Leave the caravan there for warranty work a few weeks later the caravan was broken in to."
"Two brand new caravans rejected because if poor quality control at elddis and failure at Preston caravans to pick up on the same issue on both vans."
"Bought a brand new 2020 fiat Swift edge automatic 4K miles motorhome 2 yrs ago rung up to trade bk in to get offered 37k when there cheapest motorhome they selling is 2019 for 56k absolutely day light robbery."
Communication
Pros:
"Decided to invest in a new touring caravan and went to NEC Birmingham where we met the team was greeted with a warm welcome and a brew."
"The sales, admin and handover process at Preston Caravans and Motorhomes was fantastic and the accessories shop well stocked and staff very helpful and informative."
"The handover was fantastic too."
"Really helpful staff when completing our purchase of a brand new motorhome."
"The purchase of our van was the smoothest transaction."
"Excellent service from a delightful team."
"Having purchased 2 new motorhomes in the past from PC&M we can state with experience that we have received excellent service."
Cons:
"I have asked over 20 times for the papers that shows it had a service they did. And I got a piece of paper saying full service carried out. No stamp in service book."
"We were assured the issues would be resolved quickly but 10 days later we were still chasing to get a solution."
"Sorry Preston caravans but from start to finish not a good experience and you will not be seeing me again."
"Biggest set of underhand people I've ever had the misfortune to deal with."
"On contacting them the next day .after sales. Each person told me it wasn't them and passed me around."
"Another 130 mile trip wasted."
"6 weeks on still waiting for a correct invoice and a CRIS document. COMMUNICATION IS NON EXISTANT."