Currys Reviews Summary

Customer Service

Pros:

• "The staff I spoke to were polite and efficient, and I didn't have to queue for long."
• "A really big store and was asked if I needed any help as soon as I walked in. Was guided to the camera department and found what I was looking for."
• "Best customer service ever! If something doesn't work it doesn't work, no need to explain just got a replacement or refund."
• "Staff are friendly and helpful."
• "Shop was very understaffed for a Saturday, but was eventually helped by Hamza. He was very helpful and went out of the way to ensure I got the right product."
• "We were helped by a sales assistant who explained everything we needed to know, offered us advice and answered all the questions we had, even the dumb ones."
• "Served by Nav who plucked us from a busy queue to save us being in for a wait. Extremely helpful, polite and patient."

Cons:

• "Managers not available and the only busy department are dealing with faulty items and complaints."
• "Absolutely appalled at the service received today! Waited half hour for staff to notice we were standing there."
• "Very lazy man and very unprofessional."
• "Staff was not willing to answer questions, they were talking amongst themselves and didn't even acknowledge customers."
• "Currently 10 minutes standing in returns queue with one member of staff helping a customer with a long problem."
• "The waiting time to be served is absolutely ridiculous."
• "Honestly just terrible service. Don’t bother."

Store Experience

Pros:

• "Great store and helpful staff."
• "Clean well stocked store."
• "Good variety of electricals."
• "Appreciate the service, and attention, I received from Angelico... well-stocked store."
• "Store is spacious, modern and has a great deal of interesting stock."
• "Nice massive store too with lots of stuff!"
• "It was a relaxing atmosphere so you have ample time to shop and experiment with PCs."

Cons:

• "Consistently one of the worst retail experiences. Very few product demo's work correctly."
• "Very poor shopping experience. Tried to buy a camera, but could not get anybody to help for 20 minutes."
• "Most of the laptops are not available in store and all discounted ones off display are without appropriate information."
• "The service has to be improved though - we weren't kept informed of what was happening with our order."
• "This store is a great example where the staff show an attitude and the store team leaders walk about the store showing 0 leadership."
• "You can often find the same item with different prices and the cheaper option is never available."
• "The shop floor it’s literally abandoned and staff is not remotely interested to help."

Staff Attitude

Pros:

• "The manager is definitely not paid enough for the effort he was putting in."
• "A big thank you to the store manager Ken for sorting out my problem to my satisfaction."
• "Reece at the Catford Curry’s branch has been exceptional - so helpful and understanding."
• "Wow! Quality customer service from Assistant 7 - Borce! A very tall gentleman with an even larger desire to make sure customers are 100% satisfied!"
• "Reneel was unbelievably helpful and it was refreshing to speak with someone helpful in a shop!"
• "The gentleman that served me when beyond and above to ensure that I selected a television that suited my needs."
• "This 5 star review is for Kingsley (Staff Member). Enthusiastic, knowledgeable, good conversation and went above and beyond with a pressing matter."

Cons:

• "I don’t know what it is with this place but it always seems like they never want to help you or even acknowledge you are there."
• "Staff are never helpful. They are always talking to each other and never try to help customers."
• "The old male staff member (supposedly with carphone warehouse) and the fat staff member on the lap top desk seemed to take great pride in telling the manager he couldn’t help anyone."
• "No respect for customers property lost my laptop now the charger to my replacement manager Ali is rude & extremely unhelpful."
• "The manager just wanders around the store or you see him outside smoking."
• "Awful experience good staff but awful manager named Alli. Shouted at staff in front of customers whilst poorly setting up the collection and repairs area."
• "The staff in this branch need to be retained especially the one that served me on the 17th of November when I got a text message saying my repaired pc was ready for collection."