Bristol Street Motors Vauxhall Waltham Cross Reviews Summary

Customer Service

Pros:

• "If you want a professional, honest, informative experience when buying a used car then you need to visit Rob at Vauxhall motors."
• "I went in for an MOT. The customer service representative that dealt with my case was called Luke Braham. He was very clear and transparent with me regarding the price for my MOT."
• "Rene!! You're really good at focusing on what customers need and require."
• "Today I was assisted by Moses who was fantastic and represented the company perfectly."
• "Dealing with Reece was an absolute pleasure! Really incredible guy and great salesperson."
• "Five star service as usual. I go back every year for my service and MOT because they are thorough with my car, professional and courteous."
• "Thanks to Sean and the team for a very smooth process when I had to take my car in for a Vauxhall recall issue."

Cons:

• "Extremely poor service."
• "Abysmal service from this company!"
• "Very poor service. Car was kept 2 days beyond due return date."
• "People that work at service generally don’t care for you at all."
• "Customer service was abysmal. Took over 4.5 hours to service my car and the parts they required to actually do the service were not available."
• "Communication was also poor, I spent more time calling them and waiting for call backs which would come hours later."
• "I’ve been really disappointed by the customer service, I left my car yesterday with them at 8am."

Service Efficiency

Pros:

• "Quick and easy process. Right from the start to the finish, Harry and Paul were very helpful and friendly."
• "Great experience with Bristol Street Motors. Love my new car. Barry was regularly in touch with me through the whole process of getting my car on finance."
• "I've been using this garage for several years now, and they've always provided an excellent service."
• "Really impressive front of house team, everyone I spoke with was friendly, engaging and professional especially Alyssa in the service centre who very helpful, welcoming and friendly."
• "They also fixed a headlight, tail light and tyre pressures free of charge."
• "Great now they have the self check-in and parking attendant making it easier for you to drop off your vehicle."
• "Had a recall on my motability vehicle and found that the staff at the service department were extremely helpful."

Cons:

• "Stop replacing human roles with auto kiosks!!!"
• "I then chased up throughout the day only to be told by the person on the other end: he had just come back from holiday and was unsure of the situation of my car."
• "Came in for a MOT and service at 08:30am. By 3pm I had called three times asking whether it was done, and was told I’d be called back but never was."
• "Didn't complete service check as the equipment needed not working for over 4weeks sent home in car not fixed."
• "Arranged an appointment for my car to be seen for an issue, the appointment time was given for 9am. 3pm came and they still hadn't even had a look."
• "Avoid! Took my car there for full service and MOT. Firstly they charged me a lot more for further checks because screen wash water pump was not working."
• "I dropped off my car for a diagnostic test on Thursday 31st in the morning at 7.30am and was assured when booking this that I will get an update on the day for the results. I did not receive any calls or messages."

Staff and Customer Interaction

Pros:

• "Couldn’t recommend him highly enough he made the whole experience completely stress free and is extremely knowledgeable on the mobility scheme."
• "Great place - now on my 3rd car from them."
• "Definitely recommend this car company. Nice, kind and helpful staff, with plenty of knowledge in cars."
• "Rebecca and Samantha (Service Department) were amazing hosts the service they provided was outstanding."
• "Been coming to Bristol street for over 10 years dealing with Barry at Waltham Cross and the service from Barry is highly recommended for anyone looking for a car."
• "Even though my daughter didn’t buy a car today I had to write this review because it’s not very often you meet a salesperson with such fantastic people skills that makes you feel so comfortable."
• "Very helpful team, especially Rob and Steve."

Cons:

• "I would seriously consider not buying another vehicle from Bristol Street motors waltham cross as at some point the vehicle will need mot/service or general repair and that seems to be where the problems go wrong."
• "We were sold a faulty car by another dealer and have been trying to get to the bottom of what is wrong with it."
• "I would definitely recommend at the top of my list of Car Dealers, Top service with Top quality People. + an unlimited amount of Refreshments."
• "Service department is full of amazing staff, who dealt with my rather complicated and frustrating situation with kindness and compassion."
• "I came here as a last resort after looking around at independent dealerships and not finding a decent car."
• "I had my Vauxhall Astra serviced and MOT'd today. As usual the Customer service from the staff was polite and very helpful."
• "I spoke with Samantha this morning and she was very helpful and nice.!"