Halfords Autocentre Ipswich Reviews Summary

Customer Service

Pros:

• "Staff were very polite and friendly."
• "The manager and his team seem to be doing a great job down there!"
• "A special thank you to Aaron for helping me book my car in a very late notice."
• "Communication was excellent, and the man that I dealt with on the front desk was super helpful."
• "The staff from Halfords Autocentre is always very friendly and welcoming."
• "The staff were all friendly and informative."
• "Martin was very friendly and helpful - all the staff were very friendly and quick to help."

Cons:

• "All round rubbish experience, Halfords you need to sort this lot out."
• "The guy at the front desk was very unhelpful."
• "The staff are horrible especially ones that directly answer phones - unprofessional and rude."
• "The manager has no people skills and is so rude."
• "The receptionist didn’t smile once, he was very rude and very unhelpful."
• "I found the staff rude and unhelpful."
• "staff they were flustered and disorganised."

Booking and Scheduling

Pros:

• "Booking an appointment online to full service and mot, it went smoothly."
• "Booked online for MOT at Ipswich branch. MOT’d on time."
• "Booked on line for MOT time and date was what I wanted."
• "Booked a tyre to be fitted online. The Price was the best I could find and they were able to book me a slot very quickly."
• "Got a slot for an MOT and service at a convenient time and got a call when the vehicle was done."
• "Booked an MOT two weeks in advance. On the day of the MOT received a phone call to say no testers available."
• "Excellent service. Very honest and knowledgeable team."

Cons:

• "They had not done any work."
• "Bad MOT service. I had the cars in KM and received an MOT with the Millage incorrect."
• "Booked in for an MOT online arrived on time but couldn't complete at they were unable to carry out at the time requested."
• "I booked in online to have two front tyres fitted... I was still sitting there at 10.15 and my car had just been driven into the bay, 45 minutes late."
• "I arrived for my MOT and Service only to be told the service could not be performed due to a staffing issue."
• "Booked and paid for an mot and service weeks in advance. Got a phone call on the day saying that although it was booked they don’t actually do mots."
• "This garage managed to cancel three Saturday MOT appointments with less than 24hrs notice for each of the appointments over a three week period."

Quality of Work

Pros:

• "they completed the full service."
• "Work was completed in an hour and passed with no issues."
• "After the cambelt change - they did another vehicle check and our back tyres improved tread size from the original inspection."
• "I had a full service of my car here and was very pleased with the service I received."
• "They replaced it for free!"
• "They fixed my car really quickly as well :)"
• "I am happy with the work, cost and team at Ipswich job well done."

Cons:

• "They had not done any work."
• "Not worth the hassle."
• "service wasn't completed."
• "Lacked interest in doing repairs."
• "the oil that they had put in was incorrect."
• "They didn't finish the work not even changing the tyres!!"
• "I had brake repairs to pass MOT. Upon picking up my car the ABS light was on, it wasn't beforehand."

Communication

Pros:

• "Kept informed."
• "I was concerned about taking my car here for a service and MOT after reading some of the reviews here. What I can say from my experience was, good friendly staff, excellent communication."
• "Amazing customer service- Got an MOT appointment for the day after I called to book."
• "The staff are very professional, have kept me fully informed at all stages of the service."
• "Got some great advice on a couple of issues that would need attention in future."
• "This centre did my MOT and free brake check. They were very professional regards to the service."
• "I also received an unexpected £10 voucher for the store, which was a handy surprise."

Cons:

• "I called this garage numerous times mid-morning to find out if they had started but straight calls were never answered."
• "They did not look at my car all day and not even letting me know that they don't have the intention to do it!"
• "Very unorganised, they never ring with an update you always have to chase them."
• "however, they didnt call me as they said they would, to tell me when the job was done"
• "I was promised a call back today which did not happen, after the garage rudely hung up on me."
• "They failed to inform me of this, let me drive all the way there after having to book time of work and sent me home again"
• "I had no phonecall to say that my car was ready to be collected"