Address: Emscote Rd, Warwick, CV34 4PH, United Kingdom
Phone: +441926400107
Rating: 4.2
based on 138 reviews.
Booking and Scheduling
Pros:
"Easy online booking system with flexible slots to suit my diary."
"Booked both cars online time to suit me, the MOT's were on time and received the cars back as explained 'on time'."
"Halfords, however, actually let me book in and they had everything ready when I arrived so the car was taken straight in and the tyre change (with Road test) was done in 20 minutes tops."
"Appointment booked for 9.30am, was told it would be about an hour, nice stroll to the park for a coffee in the sunshine and then back for 10.30, and car was just about done!"
"Have used Halfords Warwick many times for MOT over the past few years. Always easy to book online and staff very friendly."
"As promised, I got a call (plus email) within 45 mins to say that the car was ready for pickup."
"The team at Halfords were quick, efficient and went above and beyond, checking my tyre tread, wiper blades and battery health, all as part of the oil and filter change."
Cons:
"Was called back when MOT was completed but once I arrived I was informed the MOT had been registered at the wrong garage and I had to wait over 2 hours for the mistake to be corrected."
"Booked car in and told to drop off car at 8.00. Was told it would be looked at immediately. Called at 10 and told 'yeah, we will get to it soon'."
"Booked M O T on line normally the booking is ok eg time etc., Only this time arrived at the garage to find the M O T man is on holiday and they could not do the test."
"Booked an MOT at Warwick through the online system. When I arrived at the garage I was told that the garage wasn’t legally allowed to perform the MOT at that time of day and it’s a common problem with their online bookings."
"Online bookings are a joke - twice I've booked a time slot and then turned up to find they're full and can't honour the time I'd booked."
"POOR ONLINE BOOKING SYSTEM - Booked in online to have a wheel alignment done - when I got there told that the testing facility was not in operation (an had not been for a while) and that I could claim a refund."
"Terrible experience. A couple of hours after I booked my MOT online I received an automatic email saying my booking has been cancelled - with no explanation whatsoever."
Customer Service
Pros:
"The young person in particular (wish I had got his name) was so polite and kind, and he was very professional."
"Great staff sue is a credit to the company."
"Professional, courteous staff, last minute booking for replacement tyre accommodated despite being really busy."
"The staff are very helpful & friendly which - as a woman - is much appreciated."
"Great customer care, polite, kind professional and just awesome staff."
"The staff there were very helpful in finding out their best offers without any pressure."
"Susan & Simon were professional, efficient and really engaging."
Cons:
"His attitude though was very unhelpful, arrogant and rude."
"Really disappointed, my advice would be to AVOID at all costs...literally!"
"Absolutely disgusted with the people in this shop."
"AVOID AT ALL COSTS! Had these guys change an injector on my car, they messed it up in a big way, my car is now a write off, as it will cost more to repair the damage to the engine that the car's worth. Will never ever use Halfords again."
"Just stay away from this autocentre to save yourself a time and hassle... The staff had an argument in front of me upon my arrival."
"The owner brown guy on the counter with huge eyes staring at you like you owe them your life! Arrogant."
"Absolute sham of a place, dropped car off and it came out even worst, front office staff blamed the age of my car."
Quality of Service
Pros:
"They tested my battery at very short notice then bought a new battery down the road to us when me and my little boy broke down in click and collect!"
"New parts were ordered and fitted within a few hours."
"Kieron was extremely helpful and managed to fit my tyres within the hour on extremely short notice."
"Highly recommend for MOT and service."
"Mechanics and front of house staff were very professional and worked hard to ensure the car was fixed and safe to drive and they stuck to the quote price despite being more labour intensive than initially suspected."
"Work carried out quickly and efficiently.. and cheaper that I was expecting!"
"Work that was done on the car was great & they fixed the problem."
Cons:
"Avoid! Went in due to front brake problems and to ask for an inspection for a road trip. They didn’t do what I asked for."
"I could have been unlucky but took my car that was making a loud rattling sound, got a call to pick it up and was told they know the issue but can’t fix it go to another garage as they don’t do welding."
"Booked car in for 10:30am brake fluid service... Was told it would be done in 20 minutes. 20 minutes later, we were told that the machine had broken so the service couldn't be done at all."
"Halfords also failed to miss the obvious - the bolt on the top mount has snapped and the shock wasn't even attached."
"After a service and word done on my car, they failed to re-ballance the wheels and I drove off and ended up damaging my drive shaft, took it back and they replace it (or so they said) as it was their negligence."
"Anyone looking at getting work/service from Halfords - stay away form them they do substandard work so you keep having to got back to get things fix."
"Recently I changed my vehicle's Tyre (NSF) here, it resulted many issues for my vehicle... Vehicle pulling left, ride is not smooth, steering wheel became hard....."