Address: 21 Broadway Buildings, Boston Road, London W7 3TT, United Kingdom
Phone: +442088403244
Rating: 4.8
based on 128 reviews.
Product Quality
Pros:
"Overall great quality product, great service and great price!"
"The quality of the flooring is great too. I ordered the Engineered Lacquered Oak and couldn't be happier with the look."
"Very good quality for a great price."
"The flooring itself was machined dimensionally perfect, the colour was very consistent and the boards were not warped or twisted."
"Wood Flooring exceeded my expectations in person, very delighted with the product I bought and the underlay i was recommended."
"The flooring is top quality, was delivered free and came with underlay to boot."
"The flooring we ordered is beautiful (engineered oak), really thick and well finished."
Cons:
"They have broke consumer law and this is their response I look forward to hearing from your legal team."
"We ordered the brushed oiled oak flooring 18mm thick, but about 15% of the floor boards were too deeply brushed for my liking, and about 10% were unusable."
"Do not use this company unless you want gaps in your floor."
"They seem to have a lot of fake positive reviews online from all accounts."
"When the flooring arrived we opened some boxes, the top pieces seemed OK so we left it to acclimatise and the builders installed it the next week. As soon as it was down it was apparent that this was not A/B grade."
"Some boards also had missing wood filler leaving 1cm+ holes in the boards."
"Although if I was to be super critical there are a few black streaks that looks a bit artificial."
Customer Service
Pros:
"Great help in the store."
"The staff at the store is very knowledgeable and can advise on the different options to try and adjust to your requirements."
"Highly recommend Nexus, helpful staff, great service and quality for a very competetive price."
"The service we received from Nexus was superb. Easy to contact, well organised and prompt with delivery."
"I would like to pass on my thanks to Sam, Ali and Raj who were very polite, professional and helpful throughout."
"The sales staff very helpful and responded to my emails immediately."
"The sales adviser was extremely knowledgeable, the delivery was prompt and there was after sales support."
Cons:
"Worst experience dealing with any company ever."
"Sales advisor just looked at us arrogant and said 'go there and buy then'."
"Sent out the complete wrong flooring and refused to return despite admitting fault as it was outside the 14 day return period."
"Don't waste your time, only honest review on here I bet."
"I also found annoying that the Team was both emailing and calling me asking for a review."
"Worst after sales service. Patronising and rude."
"Don’t trust what they say, they don’t trust their own job as they can’t warranty it."
Delivery & Installation
Pros:
"The turn around for the floor was very quick and delivery was on time."
"Next day delivery and great service at all points of the transaction."
"Speedy delivery."
"The specialist courier delivered the product on time and damage free."
"The delivery driver was very helpful and very polite as well overall really happy."
"Delivery was really well organised!"
"The order was delivered promptly and as per timescales."
Cons:
"They couldn't process payment with Amex which was a bit annoying but otherwise the service was very good."
"There was a small hiccup with the door threshold bars not being delivered at the same time however this was quickly resolved."
"Our builder was expecting a click on flooring, instead he had to use nails to install it."
"When I called up to discuss the heavily scored poor quality boards, the after sales team tried to tell me these boards were the same quality as the sample sent (which they clearly were not)."
"Struggled to get my money back, absolute disgrace in every way."
"There are a few minor scratches which is not surprising after seeing what was dragged across it."
"Could not match their own flooring even after supplying them with their own labels."