Address: 1-2 N Square, Dorchester, DT1 1HY, United Kingdom
Phone: +441305250299
Rating: 4.6
based on 155 reviews.
Customer Service
Pros:
"Not only did they fix the car. But whilst sitting in the waiting room we witnessed at first hand amazing customer care and professionalism."
"Visited yesterday (18/05/21) to see if they could sort a problem with my car and very kindly squeezed me in towards the end of the day... I didn't get charged which was even better."
"The manager went out of his way to get some and within a couple of hours I was back on the road."
"Friendly and helpful, efficient service, guy on reception excellent."
"The manager there was fantastic. The job was done well and reasonably priced. Very happy customer."
"Everyone was helpful particularly Daniel who went above and beyond on seeing everything was to my satisfaction."
"The staff could not have been more helpful. Highly recommended!"
Cons:
"DO NOT USE THEM YOU MIGHT GET SCAMMED."
"Not sure he really reduced 10% NHS discount because I don’t see it in the receipt !!"
"Would never have left the car there for the mot in the first place if they were honest about not being able to do the brakes."
"I was not told how much of this work was essential to pass MOT."
"I got an exorbitant quote for repairs only for it to increase ever so slightly after the repairs was done without prior consultation for a fault that was purely the mechanic's."
"absolutely useless! had the car for 4 days, zero updates unless I was the one who chased."
"I will never go back... not even in a REAL emergency..."
Pricing and Quotes
Pros:
"The job was done well and reasonably priced."
"The work was competitively priced in advance and this was accurately reflected in the final bill-something rare enough these days which makes you confident in using the company again and recommending it to others."
"Great value. Had the car back in 90 minutes to allow me to stroll around town as there was no rush on my part."
"They claimed the bill included a £161.60 discount."
"Then told the quote for 2 tires didn’t include fitting which was an extra £33. Not happy!!"
"Bill came to £1040!"
"Booked to have a tyre with a bulge replaced on the front passenger tyre. Realised a few days later they had replaced the wrong tyre."
"I booked an appointment for my right front tire change last Saturday morning... waited 3 hours, went there back and being told to choose which brands and I chose Paralli and then being told that is not available now."
"The MOT technician failed the lights and fog light because he did not know how to turn them on."
Professionalism and Efficiency
Pros:
"A very large quantity of work was done in less than five hours."
"Job done with a smile, very professional, above and beyond, will definitely use for all my vehicles from now on."
"Very professional, polite and understanding in my circumstances (carer)."
"The repair was done quickly and professionally, and the team was polite and friendly in person."
"Great service. Craig was helpful on the phone and in person - he identified the exact problem with my wheel and put me back on the road again."
"Very professional and knowledgeable."
"The guys were brilliant. Super helpful and nothing was too much trouble and only took half an hour to sort out."
Cons:
"Absolutely appalled at the carelessness of the people that carried out the work."
"Beware.......they are just after your money."
"After getting my vehicle roadworthy elsewhere, it was apparent that both reasons for failing the MOT were not valid."
"The manager was shouting across the garage at his workers belittling them, very arrogant and rude."
"We were miss sold and lied to by the staff."
"Strongly recommend NOT to go there !!! Very very unbelievably RUDE and the WORST customer service !"