Address: 60-66 The Broadway, Southall, UB1 1QB, United Kingdom
Phone: +442088430111
Rating: 4.1
based on 652 reviews.
Customer Service
Pros:
"They have a great system in place- every time I called everyone knew what was going on and everyone was so helpful!"
"Kanwal is truly a gemstone for this shop."
"Avinash and his team - Gopal, Vandana and Mohsin were always available for questions, brainstorming and keeping me updated."
"Their staff are incredibly courteous, knowledgable and helpful."
"We travelled up from the south coast. Nothing was too much trouble, all the staff were very friendly and welcoming, especially since we had our 15 month old with us."
"Any questions we had - they always answered and put our mind at ease."
"The store team are well organised and always make time for customers."
Cons:
"Disappointing customer service. Chaotic, disorganised and unable to take ownership of a mistake."
"Really bad experience and some staff members have really bad attitude."
"Constantly calling everyday to be told to call back the following day and staff refer to other staff members as ‘stupid’ for suggesting me to call on days that the sales member dealing with my order isn’t in."
"The bosses I think Sunny and another lady they won’t even greet you that you have come to collect your dress is it ok are you happy with it. They will literally ignore you once you purchased it."
"Some staff members have really bad attitude they are always arguing with customers either on phone or shop like no manners."
"Kunal, the manager in charge is such a liar and a classic salesman who over promises and under delivers."
"They don't actually care what you order they just agree to anything just to take your money, after that the communication is non existent."
Product Quality
Pros:
"The work and effort the staff put in to making such beautiful clothes is not given enough credit."
"The finished product came out perfect!"
"We’re impressed with the quality and speed of preparation and delivery."
"Everyone complimented on my outfits and I had many guests asking where I had gotten them from."
"The overall quality is amazing! The lining in the skirt is better than I imagined and the quality of the fabric is incredible for the price I paid."
"The craftsmanship, material and design is excellent."
"Absolutely loved my wedding lehenga. Beautifully embroidered and finished."
Cons:
"They got my order wrong it was a wrong colour."
"At first I wasn't satisfied because there were some problems with the delivery of my order and my sister had to wait a long time in the store to pick it up."
"I called about the mistake, which was somehow my fault in their opinion, and they wouldn't be able to make me a swatch in the colour I had requested in time."
"APPALLING SERVICE AND THEY TREAT THEIR OUTFITS TERRIBLY IN THE SHOP SO EVERYTHING IS FALLING APART WHEN YOU ACTUALLY BUY IT."
"When it finally arrives, none of the amends have been done (sleeves haven't been put on, alterations haven't been done, lining hasn't been done) - not to mention the outfit was dirty and creased."
"The items of clothing aren’t even made to measure properly and now I’m left with a top that doesn’t even fit properly and has had to be taken back to india to be cut and tailored and my wedding is in 3 weeks."
"It took three trials to get it done and when I finally got the dress back it wasn’t even steamed."
Shopping Experience
Pros:
"Wedding shopping is an absolute nightmare in every way, but I found Monga's to be the best on the broadway."
"Really good service! Would recommend for any Indian bride/groom looking for a really good outfit."
"I highly recommend Monga’s for your outfits for both Men and Women."
"Helped us make the perfect choice and was a star when it came to alterations."
"A really good designer bridal shop that has a wide range of female and male bridal wear and smart Asian type suit."
"Visited here a few days ago. Lovely collection of womens clothes including sarees, suits, lenghas and bridal wear."
"Great experience shopping here for all our wedding events."
Cons:
"DO NOT do your bridal shopping here! It is awful the customer service is awful."
"Really disappointed, should have listened to people and friends in the media who have said to avoid Mongas and go for other brands which have better customer service after you have placed an order."
"I wish I had read the reviews on Google/Trustpilot before purchasing my outfit."
"Visited recently and was shocked to learn that they only do ladies outfits in size 8 and 10."
"How ridiculous. Nothing larger! That rules out vast majority of women."
"They also messed up my friends order the week before even after rectifying it they still got it wrong."
"DO NOT PURCHASE YOUR SPECIAL OUTFITS FROM HERE, THEY’LL RUIN YOUR ORDER EVEN MORE SO WITH THEIR APPALLING CUSTOMER SERVICE!!!!"
After-Sales Service
Pros:
"Their after-sales service (alterations etc) is also very efficient."
"Every promise regarding design, quality and timing was kept."
"The alterations were done to perfection, came on time and looked great!!!"
"Everything was made to perfection - and when it came to the final fitting - they adjusted the sizing within 2 hours and steamed it so it was perfectly ready for the event!"
"They’ve responded to late night messages, early phone calls promptly with great service, polite manners and excellent quality assurance."
"Avinash and Tripti for their great communication and service."
"The whole team are down to earth and will help you no matter how big or small your purchase is."