"I am so grateful for his efficiency, prompt replies and excellent and professional customer care."
"Great customer service!"
"Harriet Sexton is my property manager. In my 3 years of tenancy, she has been the most helpful and responsive of any of the previous managers."
"I've been renting with MyLondon home for a year now, the quality and level of service is superb."
"We had an amazing service from the team at MyLondonHome."
"He has always been very proactive, responded to any enquiries from me within a couple of hours (sometimes within the hour), successfully managed tenant expectations, above all he has such a great attitude and amazing attention to detail."
"Daniel Novitt... responds quickly to any issues that arise."
Cons:
"Worst experience renting a flat."
"It has taken 3 months to get our deposit back after constant dispute and being on the phone almost daily."
"Completely ridiculous and unprofessional. I have never experienced anything similar."
"Very bad experience with this agency... Without talking of all fees added and the lies on the manager."
"They procrastinate to deal with your deposit... we still haven't received our deposit after a month."
"Even though MyLondonHome’s staff appears friendly, it is dishonest and is only interested in its own advantage."
"Disgusted and upset with the service that has followed what was a successful let."
Property Management
Pros:
"Natalie Pringle... She replied with high efficiency."
"Ellis from MyLondonHome helped me find the exact LondonHome that I needed in a very short time."
"They helped us to sell our London flat in less than 3 months and managed to find a perfect buyer for it."
"Molly at Property Management in MyLondonHome has been absolutely fantastic, she listened to our needs and was really able to help us through the renewal process."
"MyLondonHome has been managing my property for the last decade."
"Troy the property manager during my stint in London was very professional and knowledgeable about his job."
"Mr Daniel Novitt consistently showed a level of competence and responsiveness."
Cons:
"You're lucky if it's sorted out in one visit because their contractors are also awful."
"They don't respond to maintenance requests and they arranged appointments with engineers that did not turn up on the required day."
"Have been slow on all accounts and love to pass blame around for management failures and poor follow up."
"The worst experience I ever had with a letting agency."
"Horrible property management service."
"Maintenance issues take months to just be addressed NOT fixed."
"Utterly useless property managers, happy to charge high admin fees yet when it actually comes to doing their job they couldn't manage their way out of a paper bag."
Communication & Responsiveness
Pros:
"He was always available on WhatsApp and answered email promptly."
"Rebecca Wilkie... she arranged 7 viewing for me in one day to save my time."
"Having used this service I can only give them top recommendations."
"Sam in property management is doing a great job for me. He is responsive and keeps me updated, as well as staying on top of the details."
"Natalie Pringle from MyLondonHome in HK... Her service is great and attentive."
"MyLondonHome staff has always been very responsive and quick to act."
"Sam is super easy to work with and handles all our queries immediately and efficiently."
Cons:
"We had several account managers during our two year rental with this letting agent, all of whom rarely responded to emails."
"Their ethos of 'next level customer service' is under false pretences."
"Awful service. Never call back even though promised."
"Calling the agency to sort things out, the person in charge of our flat would not be around and they would tell us to deal with someone else."
"Take weeks to reply to emails once you start working with them and usually don't reply before sending reminders."
"You will be passed from agent to agent which means always explain again what is the question or issue."
"Very messy and late with finalizing contracts. No chase up unless emailed several times."
Professionalism & Efficiency
Pros:
"We are delighted with Michael Flynn's efficiency, straight forward approach."
"It was a great pleasure to have Mr James Garraway who is based in KL Malaysia to help me list my unit."
"Christian Barr and his team... My LondonHome has given me and my clients a clear and honest opinion of the current prices."
"He was very helpful during the course of finding the property and in negotiating with the seller and the developer on our behalf as we were based overseas."
"I've been working with Aferdita Bytyci at MyLondonHome for a little while now, and she's been an incredible asset to her agency."
"Adam Carter... solved the problem in a very short time, always keeping me updated."
"Working with Henry, James and Steven was a pleasure and we would definitely like to recommend them to anyone who’s looking to sell or purchase a property in London."
Cons:
"First of all, never trust the pictures of the properties they post on the websites."
"They also pulled dirty tricks like emailing at 9am asking for a commitment from us then emailing again mid-afternoon to 'confirm our lack of interest.'"
"Misleading advertisement related to bills for the property I was renting until I found out when the landlord made me pay for bills."
"Stay Away! A disaster from the day my daughter signed the agreement to the day that she checked out."
"They didn't know the difference between a sub-sale and a contract re-assignment, selling us the former as the latter and even fought with the solicitors to defend their incorrect interpretation."
"Totally unprofessional staff, no follow up the left hand doesn't know what the right hands doing."
"The WORST letting agency ever... They moved us to a dirty flat."