Morrisons Reviews Summary

Store Layout and Cleanliness

Pros:

• "The store layout is very well done."
• "It's been updated. It's has a new entry and new layout at the entrance."
• "Love shopping there as the store is always clean and tidy."
• "Very clean and we'll arranged store with home and garden products, and good offers."
• "Toilets are pristine clean which is usually a good giveaway to the bits of the store you cannot see!"
• "Nicely laid out supermarket with great facilities."
• "Clean and quality, what more can you want from a major supermarket?"

Cons:

• "Shelves seemed empty like they were waiting for a delivery, too dark and dingy."
• "A Dreadful mess. Cluttered, messy and a counter-intuitive layout."
• "The toilets are disgusting."
• "The sanitising stations are filthy, there's towels on the floor and the bins are always full."
• "A little dowdy and dated with a strangely unpleasant smell."
• "Toilet facilities filthy and leaky and an out of order toilet, no working hand wash dispensers and a hand pump one supplied was heavily watered down."
• "However, I tried a number of tables and they were dirty, probably never even wiped."

Customer Service

Pros:

• "The staff are very willing to help."
• "Great customer service by Lyn (customer champion) and Rosa (checkout) today."
• "Staff were helpful though."
• "Staff however were very helpful and very efficient and served us very quickly."
• "Staff are happy to help and really friendly too."
• "Staff are great - really friendly and helpful."
• "Friendly staff. Excellent selection of items."

Cons:

• "Poor lighting and the staff more interested in chatting among themselves."
• "When you ask staff for help they just say that's not my Job."
• "Staff not interested and rude today."
• "Very rude staff, and clearly overworked."
• "Store was good for what we needed, but woman on the till was very rude."
• "Never enough staff in the cafe this is the second time I was refused to buy food in cafe in less then 3 weeks not a good way to run a business Morrisons."
• "The range of vegetarian / vegan food was the worst i have ever come across."

Product Availability and Pricing

Pros:

• "Reasonable priced food loads of offers on all the time and fresh pizzas."
• "Prices are decent (what you would expect something to cost)."
• "You can't not love a good trip to Morrisons, cheap meal deals for £3 and bargains on Easter Eggs for £0.75p British pence!"
• "I enjoy shopping at Morrisons prices very good and always have good special offers."
• "Not expensive place to shop, good selection of fresh fish and meat."
• "Great fresh fish and meat counters. Good bakery."
• "They stock a good selection of free from foods."

Cons:

• "So often I have purchased items meant to be on offer only to discover upon arriving home I've paid the full price!"
• "Most of the time freezers are empty and never full."
• "Given up shopping in afternoon at Morrison's, shelves always seem empty, probably because all of Essex gets its online shopping delivered from the Witham store."
• "Every time I can in shelves look empty and also you stop doing local free cheese looks like I going to have to shop elsewhere you stopped doing the things I used to buy not a happy customer at all."
• "The fruit and veg on numerous occasions has been rotten."
• "Stocks are progressively getting worse. Hardly anything in stock most of the time."
• "Other things I like are often missing for week after week with just an empty space on the shelf."