Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Great that the isles have been widened in the store so less chance of bumping into people."
• "The place is huge, with plenty of space to move around and shop."
• "The aisles are spacious and comfortable to walk around, logically sectioned, clean."
• "This full size Sainsburys has a cafe upstairs, and a large clothing department, as well as all the usual groceries and domestic goods."
• "The store is clean, welcoming and staff have done their best to ensure social distancing is upheld."
• "The store constantly feels as though something awful is about to happen in there."
• "The tills are well shielded and there is a very good system in place - staff ensuring that customers move efficiently through the rill points."

Cons:

• "The store constantly feels as though something awful is about to happen in there."
• "The 🔥 exit staircase smells they are not check daily. Very bad for health and safety regulations!!"
• "The store is looking a bit tired and grubby in places."
• "This Sainsburys is dirty inside and out, loads of items not in stock, empty shelves, its a disgrace, poorly managed."
• "The cafe which used to be there is now closed."
• "The shelves were empty not a potato or a chicken in sight did get bread."
• "The shopping trolleys need cleaning and often have rubbish left in them."

Customer Service

Pros:

• "Hats off to her for being so patient."
• "The staff at the fuel station today were amazing."
• "Stenka, that's the name of a lady who was serving us on tobacco kiosk check out... She is a quintessence of what a great customer service should be like!"
• "Staff are always willing to help especially the front help desk with Sonia she is very welcoming."
• "Bashir selflessly heard me asking other Sainsbury staff for help, he approached me with a smile and offered his support."
• "Found staff are very helpful when asked about certain items."
• "Staff friendly. Happy to be approached and will take you to where to find your items."

Cons:

• "This store has some really rude staff."
• "The shop floor staff aren't as attentive as some other supermarkets."
• "Some staff in there have 0 customer service skill tbh not even replying to customers."
• "A couple of staff members were busy chatting away when my parents and myself were struggling with shopping especially with a little toddler in the mix."
• "On my last visit to the store the person behind the customer service desk was extremely rude & unprofessional."
• "The customer service assistant in Sainsbury’s Cold harbour lane, Hayes is so rude."
• "Really disappointed with the customer care I experienced recently."

Parking and Location

Pros:

• "Strategically located in the Lombardy market square, it's a very useful outlet for Hayes residents."
• "Fantastic place! Plenty of parking, helpful staff and stocked with stuff you didn't even think you needed."
• "Great location, parking is a bit full on due to the other stores nearby but I always manage to find a spot."
• "There’s plenty of free parking as it’s based in a retail park."
• "This Sainsbury's has car parking. And easy access, also includes disability parking and access."
• "There is a 2 story carpark next to the store and better to use that as most people don't seem to realise it's there."
• "Plenty of parking."

Cons:

• "Only downfall the clothes for the boys is always short of stock."
• "A good, large store but not good for blue badge parking."
• "Parking is the main issue here as the cark park is shared with several other retail outlets."
• "The parking lot is wide but the entrance gets crowded during weekends."
• "Car park is appalling, lots of cars parked in drop off zone, brown badge and disabled parking filled with normal cars."
• "The only disappointment is that some customers don't know how to keep the toilets clean."
• "The store has good selections and is conveniently located. However, it is extremely busy, people's behaviour is less than civil and the parking lot is a disaster."

Product Availability and Range

Pros:

• "This is a really great store and it has lots of offers that will make you go WOW!"
• "Great sized store, and I love the selection of fruit and veg, even when you pop in at the busy periods, you can get most things."
• "It's reliable, has a huge range of products, great staff, niche products (e.g. kimchee and books) and foreign money exchange booth."
• "I prefer this sainsburys to the others they literally have everything."
• "From groceries, to drinks, to Great African Foods, quality clothing lines, and amazing customer support."
• "The selection of things available is amazing! Good quality food, along with gifts for Christmas, cards, crafts for adults and children, clothes, kettles, bathmats!"
• "It was very well stocked and got a good deal on strawberries for christmas time."

Cons:

• "Dirty kept Sainsbury's, food is all pushed around on the shelves by the customers, the employees are all moody and not helpful."
• "Although the store wasn't busy there were long lines of customers waiting for a til to become available."
• "Sainsbury's has changed some isles. I can't find many items on sale anymore, and the one's on 'clearance' are not worth the price as they are partially broken."
• "This Sainsbury is very slow at restocking their shelves, often during my weekly visits the store has a lot of stock missing!"
• "They didn't have any of what I was looking for in the clothing department."
• "Big store but not such a well stocked as we were hoping."
• "The clothing department is usually the most disappointing."