Sainsbury's Reviews Summary

Accessibility and Layout

Pros:

• "It has wide aisles, which makes it easier to manoeuvre your trolley."
• "The layout of the whole store is supreme."
• "There is lots of room to get up and down and around each aisle."
• "Very clean, tidy aisles."
• "Wide aisles which is good especially while the plague is everywhere."
• "Spacious supermarket with good selection."

Cons:

• "This shop is absolutely massive yet they've managed to somehow make the Isles so narrow that you can barely squeeze between two trolleys."
• "The store itself is fine, although seems to run out of some fruit options more frequently than I would expect for a store of this size."
• "Car park gets very busy, sometimes with a bottleneck around the petrol station."

Customer Service

Pros:

• "The staff are very polite. Which is always a good thing."
• "When I needed assistance I found it very quickly."
• "Had to put this post up about an amazing member of staff, Aylie, was absolutely amazing."
• "The lady at the till was so nice though, polite, chatty and very helpful."
• "Helen on the beauty isle is always very helpful."
• "The lady in the Customer service was very helpful and kind to us."

Cons:

• "Terrible customer service! Staff extremely slow! Couldn't be bothered attitude!"
• "Just left, shop quite empty, yet staff rude, unhelpful and cannot seem bothered."
• "Frustrating store, staff frequently seem lackadaisical & unmotivated, maybe poorly trained?"
• "It’s like no one works there, shelves are empty, managers just stand in the aisles talking to each other and nothing gets done."
• "First time shopping here, bought everything we wanted but the guy on the checkout was clueless."

Cafe and Food Quality

Pros:

• "The cafe does good food."
• "Had breakfast more than adequate for the price, with good service."
• "Large branch, one of my favourites as it's always well-stocked and has a fantastic variety of products."
• "The taste the difference cafe is overpriced and poor quality. £8.50 for a greasy breakfast including 2 hard eggs and a coffee."

Cons:

• "Thought we’d go to the cafe,, again freezing, tables full of used crockery not cleared."
• "Numerous times visiting the cafe tables full empty plates customer’s cleaning there table to sit down large queues for service place is disgusting."
• "The taste the difference cafe is overpriced and poor quality."
• "Went to the cafe for a christmas dinner arrived about 5pm, was told there was no Turkey left ??? Ended up having a vegetarian but loaf."