Sainsbury's Reviews Summary

Product Quality

Pros:

• "The problem with both Ripley and Kimberly Sainsbury is no signal in the store."
• "A pricier compared to other stores, maybe this can be improved."
• "Good quality produce, helpful staff and, usually, plentiful parking!"
• "Super store, very clean and tidy, competitive prices."
• "Sainsbury's is a good place to shop as it sells everything anyone could ever need."
• "Plenty of things to buy, I would go out of my way to say it's a special place."
• "Good Sainsburys with a Lloyds chemist and petrol station. OK café."
• "I always shop in my local sainsburys which is Ripley in Derbyshire."

Cons:

• "Terrible experience with mal functioning hand scanner."
• "Since the Covid-19, I have still been able to go straight in and collect from Argos."
• "Very disappointed that there are so many self service tills at Sainsburys Ripley."
• "I put fuel in my car, I gave them money, I drove away. Best experience of my whole life."
• "A lovely store that was spoilt last night with the rude abrupt and very threatening security guy."
• "Everything went like clockwork. Here comes the but."
• "I was very disappointed when I went to Sainsbury's There were loads of people walking straight in without cleaning there hands with Sanitizer."
• "The vulnerable hour is a joke. They are letting everybody in anyway."

Customer Service

Pros:

• "To the young man who brought my click n collect shopping! There was an issue with the prices."
• "The staff are really nice, the parking is easy."
• "Full marks for the blond haired lady on customer service this morning around 10.30 (Sunday)."
• "Checkout operator waited patiently and helpfully because we hadn't spent enough money."
• "Our third visit here the staff are always friendly and helpful, easy parking."
• "Staff are always friendly and help you out when needed. Especially the Customer Service till."
• "Checkout girl was nice, clientele less ideal."
• "Staff very helpful especially Luke who was working on the shop floor."

Cons:

• "Don't like the checkout area now it's done away with till staff mostly self automated till areas."
• "The service at the Starbucks is awful the wait time is far too long."
• "Never anyone on the checkouts so you have to go to self service."
• "Gone downhill lately. Extra boxes of stock on top of the shelves means it looks like a discount shop."
• "Not very busy tonight got most things I wanted self scanning is easy to use."
• "The cashier insisted and I asked to speak to the manager who could not be bothered to show up."
• "Why are staff NOT wearing masks or face shields? Or gloves, especially the till operators."
• "Normally very good, but finding it quite difficult in these Covid times."

Store Layout and Accessibility

Pros:

• "Went here for the first time the store itself is a nice large store well laid out."
• "Sainsbury store is very clean, presentable, nicely laid out and stocked well store."
• "A nice place to shop, nice wide aisles and usually uncongested."
• "Always well stocked, nice and large isles."
• "It's clean, staff polite, it now has a Starbucks cafe inside as well as an Argos."
• "I do believe that as a grocery shopping experience, something I hate, it couldn't be better."
• "Great store with lots of choice. Added benefit of this store is the Petrol Station, Cafe and Clothes."
• "Clean. But very disappointing as very little fresh veg or fruit."

Cons:

• "It was a complete muddle. Varying types and manufacturers were simply deposited on racks."
• "Parking / road layout extremely poor."
• "So much so even the local police managed to cut me off because the visibility and road layout is a nightmare."
• "3 toilets and no tissue paper in any? Not clean, and a squeeze to get in with bars in a cubicle that is too narrow."
• "1st visit and it looked old and dirty, also the coffee shop in there was also dirty."
• "Was quite impressed with store as I haven't been for many years lots of variety big wide isle."
• "Not too busy, trolley and hand cleanser still in use. All shelves well stocked."
• "Always seems busy here. But it's well laid out. The staff are friendly."

Pricing and Value

Pros:

• "The staff are really nice, the parking is easy (I wish they would sort car charging out), and it has a nice atmosphere."
• "Availability is getting worse and prices are going up."
• "Nice store. Good choice of wares. TU clothing section."
• "However if you don't have a Nectar card you are missing some discounts!"
• "If you go on to register the card you can collect Nectar points for further benefits later."
• "Very impressed with this store, although local to me never been in, only to pick up Argos order."
• "Surprisingly large and full of everything that you could possibly require."
• "It's clean, staff polite, it now has a Starbucks cafe inside as well as an Argos."

Cons:

• "To be honest don't go here much lots of overpriced goods."
• "Also used to have there own cafe/restaurant now also gone and is an overpriced Starbucks!!"
• "Went here for the first time the store itself is a nice large store well laid out bright and clean."
• "For two cakes a coffee and hot chocolate it did come to just over £13.00 which I thought was a little expensive."
• "Sainsbury's used to always be our store of choice but we hadn't been using them for the last couple of years."
• "Price match to Aldi, it may do for a few items."
• "Unfortunately on this occasion my shop had increased considerably."
• "Amount of stock is ok, but wifi does not work there."