Formula One Autocentres - Aylesbury Reviews Summary

Customer Service

Pros:

• "Highly recommend for an MOT - with nice friendly efficient staff."
• "Really friendly team who made sure my car needs were met and didn't rip me off."
• "The manager was very helpful and understanding when I needed to have a few corrections due to failing my MOT."
• "The staff members were friendly, knowledgeable, and efficient in their work."
• "Great service. Highly recommended."
• "The new manager, Steve, is a very honest and upfront guy."
• "I'm always really impressed by the friendly, honest service and would highly recommend them."

Cons:

• "They seem to try and charge extra where ever possible."
• "Shocking customer service, turned up at time booked for two new tyres... 2 guys in office were both looking at their phones after 10 mins & still not being acknowledged walked out."
• "Customer service was non existant."
• "All the staff looked like they were on holiday. I don’t expect to be booked in for a service and have to wait an additional 1.5 hours."
• "The Manager was rude and not helpful and they were running over an hour late with no apology for this."
• "Worst customer service in history - damaged my daughters tyre pressure sensor after fitting new tyres."
• "7/07/19 staff were so rude!... he spoke to me so rudely and disrespectful I didn’t even want to give them a star as the customer service is very poor."

Quality of Work

Pros:

• "By second time I carried out my car's MOT with them, comprehensive checks and customer satisfaction oriented."
• "Booked an MOT online, the day before I called up and asked if they could squeeze in new tyres and brake pads and they did everything they could to make it happen."
• "They found a problem with my brakes today where work was done by a different garage. If it had gone unnoticed, could have caused a serious problem."
• "Car was seen on time and had two new front tyres fitted in half an hour."
• "Mark and Sorin were outstanding and incredibly helpful throughout the process of getting my car fixed."
• "Had MOT done and spring service and wheel alignment. Service was good and quick."
• "The technicians worked swiftly and professionally, ensuring that the job was done to a high standard."

Cons:

• "They changed my brakes and disks and they didn’t screw my wheels properly I nearly got killed."
• "Despite having a major service they had not filled coolant and I also have had problems with the engine."
• "Work was carried out I hadn’t agreed to, my expensive washer blades fitted only a few months earlier were removed and replaced with cheap ones leaving me frighteningly poor visibility."
• "When I left garage three wheel nuts on both wheels were loose had vibration."
• "I didn't even make it home before a strong smell of burning and smoke spewing out from rear tyres."
• "Brakes still grinding and smoking so I have decided to take it to a professional garage."
• "Horrible experience at formula 1... tyres were badly under inflated. Also wheel nuts were fitted loose."

Reliability and Timeliness

Pros:

• "Booked it in for 4 new tyres on a Wednesday and was cancelled till Saturday."
• "Carried out MOT and service in the one visit. Called to inform me of a few minor problems. Gave me cost of extra repairs."
• "Managed to get this pushed through and done in 45 mins."
• "I only just managed to get a date before the 10 day allowance for an MoT."
• "Booked in for MOT and master service online; straightforward enough."
• "Great service from Mark!"
• "A very big thank you and a very happy customer."

Cons:

• "Poor time keeping it took 30 minutes extra to fit my tyre's over the quoted 1.5 hours."
• "Completely wasted my time and potentially give me issues with finding another garage ASAP."
• "Very disappointed to be told over the phone that my vehicle had failed it’s MOT due to a bald tyre and front breaks."
• "Finally 30 mins later my car actually moved into the MOT area and almost 2 hours after I arrived it was finally finished and again absolutely NO apologies forthcoming."
• "Booked my car in online for saturday afternoon in Aylesbury, arrive only to be told they couldn't put 1 tyre on my car due to having too much work!"
• "Returning a full hour later, i was initially met with absolutely no staff."
• "Soooo slow. My car was booked in for 9 to have a tyre changed, it took them over 2 hours to do it and it wasn't even busy."