Address: Wynne Jones Center, Walton Rd, Aylesbury HP21 7RL, United Kingdom
Phone: +441296435051
Rating: 4.4
based on 158 reviews.
Customer Service
Pros:
"Despite being busy the person serving me was very friendly and fully explained the process."
"Darren corrected the tracking and reconfigured the ADAS on my vehicle. He was very professional, helpful and trustworthy."
"I found him very professional, polite and helpful."
"Unbelievable friendly service. First time I have used Kwik Fit in the past decade, previously had a few bad experiences and never went back. This experience is completely different for the better."
"Ryan provided exceptional customer service."
"Really appreciate kindness of staff here. Prompt repair of puncture with no charge as I'm a nurse, thank you Desmond."
"Excellent service!! A special shout out for Ryan, very professional, polite and friendly."
Cons:
"This was my first experience at Kwikfit which was not very good as the receptionist appears to be able to quote his own prices."
"Waited for 15 mins without being acknowledge."
"The staff on the phone were very impolite."
"I went to speak to Steve about this who was completely rude and started shouting at me."
"They appeared totally disinterested."
"Very unhelpful receptionist, not listening."
"Asked the persons on the desk for assistance. He could not of been less helpful."
Quality of Work
Pros:
"The quality of he work is always spot on as is the customer service."
"All four tyres were replaced at short notice, great job."
"Kwikfit Aylesbury have been incredibly helpful in maintaining my cars over the years."
"The tire was fitted well and was pumped up correctly."
"Friendly and excellent service. I had my tracking done on my golf GTI. Where everyone else said it couldn't be done, these guy's sorted the front and a rear problem."
"Changed the tyre and got us back on the road quickly and efficiently."
"Excellent and friendly customer service."
Cons:
"Was totally miss-sold the tyres and Failed the MOT."
"Do not go here for an MOT. Asked for further explanation on failures and tester was unable to answer, was simply told, 'I think it needs welding.'"
"Kwik Fit is a no go place for MOT for myself this time my van apparently did not pass because of emission problem this was only one thing they have picked."
"We feel as though we were taken advantage of. Our car was failed on its MOT for a wiper blade."
"This didn’t phase the mechanic as he drove the car with the flat from the parking space into the workshop causing damage to the wheel."
"Took my car in for a clutch and wheel bearing, they broke more things than fixed."
"They broke my bonnet cable and then tried to pretend I had done it."
Efficiency and Timeliness
Pros:
"I trust them as they have always done an excellent job."
"Amazing service yesterday by Jon. I phoned up to get my car 4 tyres. They didn’t have them in stock, but he pulled out all the stops to get them in and even fitted the same day."
"Keeping me updated on the progress of my car."
"Excellent quality service in such a rapid time, staff were well mannered and friendly."
"I was out with 2 new tyres in less the 1 hour. Great service!"
"Booked in and was seen on time."
"I had great service on Sunday 25 September after hitting a pothole which destroyed my tyre and seriously dented the wheel."
Cons:
"Just walked in and been told it's at least a two hour wait to change one tyre!"
"Just waited an hour and a half without hearing anything."
"I ended up waiting for 15-20 mins to be told how they are busy and to come in the next day."
"Despite none of the bays being in use the RAC driver was told my wait would be at least two and a half hours."
"It took 3 hours to get 1 tyre fitted."
"Booked an appointment early morning but still waiting for car to be seen nearly 2 hours later."
"Booked in to change 1 tyre at 4pm, tyre wasn't changed until 5pm."
Price and Value
Pros:
"They tried to gave me the most expensive tyre they had when he could have given me one tyre for £45."
"The total price was very competitive."
"Customer service was excellent he was very understanding of my predicament and gave me a good price."
"Needed a new tyre, owing to sidewall puncture, all completed within an hour and cost picked-up by Motability."
"They only do work that needs to be done and won't fleece you with higher prices."
"Very good service for all Motability vehicles."
"Had my MOT here for a really reasonable price."
Cons:
"Cost of the tyre and fitting was unbelievably expensive."
"£150 later for a budget tyre."
"They kept the car on the hoist for more than three hours to give me the wrong diagnostic and proposed £400 repair."
"Manager was terrible sent my wife away after checking her tyre's said it was safe but got home and found a screw in one tyre."
"This is the second time I've had a very bad experience with them, where they tried to rip me off for more things that I know I didn't need."
"Terrible place. Rip off!"
"They phoned in advance to tell me there was a problem with my car, then kept me updated throughout."