Shrewsbury Audi Reviews Summary

Customer Service

Pros:

• "I live a long way from Shrewsbury but it is because of the customer service and the care and help I have always been given that I keep returning."
• "As always, it was a pleasure dealing with everyone at Shrewsbury Audi, and I have no hesitation in recommending them."
• "I was greeted warmly by all staff, the atmosphere of the dealership was great."
• "Hi at Audi it's been a week since I picked up my Q5 very happy with my purchase and Nick made it all so easy could not have been more helpful."
• "Absolutely fantastic service at Audi Shrewsbury from start to finish, nothing was too much trouble."
• "Professional, helpful and very friendly staff, Ryan Evans was easily one of the best salesmen I've had the pleasure of working with when purchasing my Audi."
• "Incredibly helpful and friendly staff. Did a brilliant job of sourcing us an approved used car that suited our requirements."

Cons:

• "Extremely disjointed service from start to finish."
• "I remain astonished that a dealership could be so dismissive of what to me was an emergency."
• "Don't even try and speak to a manager as I don't think they exist at this branch."
• "The service department don't ask the most basic of questions, are slow, and after a number of cancellations on their behalf they haven't repaired my car."
• "I find the Audi attitude very dismissive."
• "Avoid the place. You come to buy a car but as you are not up to their look standard you can't buy it."
• "No reply to an email request quote for servicing work?"

Communication

Pros:

• "The guys here have worked really hard to maintain a friendly, efficient and high-quality service in very difficult circumstances."
• "An efficient, friendly service from all concerned, from the moment you enter the showroom, to the person dealing with you and a friendly goodbye when leaving."
• "Their service was exceptional, loved the video done during the MOT as it showed they thoroughly check the vehicle."
• "Even the communication is always positive and happy."
• "Rachel in sales, Clare in servicing and Paul the service manager are superb and a credit not only to Shrewsbury Audi but for the Audi brand."
• "The helpful and accurate advice with good communication led to a successful sale and pleasant experience."
• "Very responsive and kept us updated all along the way."

Cons:

• "Never answer the phones."
• "No contact within 24 hours! I phoned dealer again!"
• "Didn’t find the reception on the phone friendly and promised a call back when requesting to speak to a representative but find myself chasing them back for the second time now."
• "I did ask to be called up about a upgrade on my car not for the first time. Chris was supposed to call me as I had been told he would for this on a couple of occasions."
• "Utterly awful telephone experience. Waited hours on hold in total to speak to service department or even reception."
• "Service department is shockingly bad! Can't provide courtesy vehicle, unless you want to wait for over a month."
• "Phone calls ignored and emails from myself and Audi head office ignored."

Quality of Service

Pros:

• "Limped into this dealership unexpectedly after getting a puncture nearby. The staff were absolutely fantastic."
• "The showroom is spotless and everyone was friendly and helpful - and my car was returned washed too!"
• "First time purchasing a car from a dealership. What a perfect experience."
• "The Sales Consultant, Ryan Evans, was extremely professional and knowledgeable and he was entirely effective in his management of the sales process."
• "Audi should be proud of this garage."
• "The dealership itself is very welcoming and the car I purchased was presented in impeccable condition."
• "Great service! Was looking at a potential £500 bill for a small but fiddly repair and I think the staff understood that the cost wasn't really justified and did all they could to get the price down."

Cons:

• "Terrible service not at all what you would expect from a premium brand. No customer service skills at all in the service department."
• "Took my Audi A4 in as there's a tiny spot of corrosion/bubbling on the bootlid near the glass... it's not covered under the Audi 12 year paint corrosion warranty."
• "Then on arrival of retrieving my car again, I noticed a black oil mark which removed revealed my vehicle had been scratched on the front right bumper and also another scratch to the rear of the vehicle."
• "Our car was under warranty came in for its pre MOT was promised the rear brake light would be changed and then told No no fault was showing even though we had already been stopped by police for the faulty light."
• "You probably won’t read or respond to this..... Very disappointed! Was requested to take our car in for recall repair as well as 'Gearbox oil service'... On collection of our car noticed car had not been refuelled."
• "Might seem like a minor complaint, but seems that after sales are not great when you buy approved Audi."
• "I really regret having any business with this Audi partner, Audi approved cars are not checked properly, service is a joke- it took them 5 weeks to fix simple issues, courtesy cars are not available…."