Address: 360 Ealing Rd, Wembley, HA0 1PF, United Kingdom
Phone: +442085669393
Rating: 4.2
based on 188 reviews.
Parking and Accessibility
Pros:
"The car park had plenty of spaces available."
"Located in Ealing road close to Alperton, this particular branch has all the services in one place."
"Large Sainsbury's, clothing department, household, food and drink, Argos, café area closed, large carpark outside and underneath buildings."
"Lots of parking spots so you don't have to worry and a lovely walk by the canal."
"Great supermarket to shop at with a very wide range of groceries and goods at reasonable prices. It is what you expect when you shop at Sainsbury's. Plus the easy parking makes it a great added advantage."
Cons:
"The larger trolleys are kept outside and as it had been raining earlier in the morning they were wet which was unfortunate."
"Large store with petrol station. Lots of parking space but with plenty of bad drivers trying to get to the nearest row."
"Very busy with tight parking spaces. The in and out directions are also pretty confusing."
Store Layout and Stock
Pros:
"The store was mainly well stocked but certain things such as eggs were virtually empty and the deli counter wasn’t open."
"The shop floor layout is strange as toilet rolls are stocked next to biscuits so made some things difficult to find."
"Well displayed store all in one place with ample parking. Gets very busy during weekends."
"Well stocked and fair prices. Quality of fresh foods are slightly better than other budget supermarkets."
"This Sainsburys has everything you need. There is a pharmacy, a cafe and they sell clothing."
Cons:
"The store is dull and dingy and cramped and it is much more expensive than Lidl or Aldi which are nearby."
"They also do not have challah bread or decent donuts which is also frustrating."
"For the last month, the shelves are empty and with no stock no matter what day or time I go."
"The basic should be for the management to give these people some basic training, at the moment this looks like they recruited a bunch of overseas students on a min wage doing these jobs on temporary bases."
Customer Service
Pros:
"Absolutely dreadful customer service. I had a delivery slot booked and was informed that the delivery will be 40 minutes late."
"However I do want to praise the lady serving as even though she had so much pressure from the agitated customers and the long queue, she still remained positive and very friendly!"
"Staff willing to help when asked. Went in to buy kids coats and there wasn't much variety for boys at all, but the girls section had a lot of items."
"Friendly and helpful 👌 staff. Room for improvement in opening an extra check out near closing time for those with a larger amount of shopping in large sized trolley 🚎 especially for those who aren't able to manage very well due to some health issues etc. shopping there is nice, well thought out design and managed."
"I've eaten in the cafe twice now, one time the staff got my order wrong and the other time they just completely forgot about it, I was waiting for ages and then they were rude and argumentative saying I never ordered - it wasn't even busy!"
Cons:
"Some very arrogant rude staff who want to dictate where you should pay for your own Shopping when carrying a heavy basket."
"Do not remove basket just in front of them and another staff comes to take it off and tell me not to put down the empty."
"One of Sainsburys lady staff who was pregnant was standing there and her hands were exactly on that T-shirt stand and was talking to someone."
"I waited for some time then I said excuse me to her but she did not listen so again I said excuse me and she did not listen."
"Gods bless her baby. Honestly disgusted with how this place is managed. Visited on Thursday at 13:20 and wanted to buy tobacco. The queue at the kiosk was extremely long and there was only 1 lady serving which resulted in a lot of customers having to wait over 15 minutes to be served!"
Product Quality and Variety
Pros:
"Sainsburys is great! When we are looking for that special ingredient or specific cleaning product… There is high chance you will find it there."
"The prices are now competitive with Aldi and Lidl of course! Just remember to keep on the budget!"
"The good thing is that they accept nectar card so we can collect points."
"They have a petrol station and bus stops just outside it."
"If you have time, stop by the Chinese market just opposite."
Cons:
"This company that has been in business for several decades should have more organized or better product structure since if you compare them with other Sainsbury's this is not so good."
"The company should also review the prices of its products since if we compare it with the competition they are much more expensive."
"I have started to see an increase in my everyday shop. The things I use to buy as treats, I no longer do."
"But in fairness, Sainsbury's is now one of the most reasonable supermarkets, compared to the others."