Singer Sewing Machines - Official Outlet Store Reviews Summary

Product Quality

Pros:

• "The machine is genuinely made up of good quality metal chassis and parts inside while plastic sturdy body outside so light to carry but sturdy for use."
• "I bought a Singer Heavy Duty and it's been the best machine I have ever used. It's so solid, can sew through any material and makes my sewing so fluid."
• "These have lasted me years and do a wonderful job. Currently have the heavy duty Overlocker and sewing machine both ex display - great price and amazing quality."

Cons:

• "Apart from the fact that it's a little bit noisy when it sews, it's a 100% efficient machine."
• "Honestly not yet but need some practice with auto threading being the new tech for me but it's all up to user skills and practice."
• "The sewing machine I purchased was advertised with a free singer carrying holdall. This was never delivered. Very disappointed as the actual machine cover is very flimsy and without the holdall the machine has little protection."

Customer Service

Pros:

• "Excellent customer service. I ordered a machine and it didn't work perfectly (I got an ex-display one) I phoned up customer service and they shipped me a new one the same day and it arrived 3 days later."
• "I got an amazing deal on my dressmaking model through the web chat! The agent was extremely helpful and I got my delivery in good time."
• "The customer service and delivery was excellent and I would have no hesitation in recommending Singer - whether you are a beginner or an old hand, they have something for everyone and the support to go alongside the purchase."

Cons:

• "The reason for only giving 4 stars is because the sewing machine I purchased was advertised with a free singer carrying holdall. This was never delivered."
• "I am appalled by Singer Outlet. Their customer service is shockingly bad, condescending, and unhelpful. I not only received the wrong order but also a faulty sewing machine and have been spoken down to in response."
• "No manual or instructions with machine they kindly told me that I could download and sent links then ended the chat not allowing me to download amazingly I seem unable to connect to the chat now as I showed dissatisfaction."

Delivery and Shipping

Pros:

• "Excellent service from Singer Outlet. Very good value with a discount on the sewing machine I purchased and it arrived quickly by tracked delivery."
• "The items arrived swiftly and are great quality as you would expect from such a well-known & trusted brand."
• "Fantastic website and great service. The payment options were brilliant and allowed me to be able to afford a more robust machine by spreading the payments. Loads of deals and great offers and shipping was fast too."

Cons:

• "My only niggle would be that the machine arrived without additional packaging, and whilst I appreciate the environmental benefits, this did rather ruin the surprise for my teenage daughter who was the only one at home when it was delivered a few days before her birthday."
• "Despite the fact that they have broken their purchase contract, they are offering no assistance with returning the items. After an £850 purchase, the items turned up 5 days late so are no longer needed."
• "I arranged to buy the 4432 online. When it arrived the box had come unglued but it looked ok, however the polystyrene protective casing was cracked along the bottom. I took pictures and sent them to Singer."

Price and Value

Pros:

• "I brought a tailor's dummy and its price was the cheapest I could find. Delivery was quick."
• "Love Singer Outlet, my Gran was a professional seamstress with an old treadle Singer machine so when I decided to take up sewing there was only one brand of machine to look at."
• "Very good customer service via WhatsApp. I was able to discuss my needs and also make other enquiries eg about bonus bundles. Although all items were not delivered together, delivery was quick overall."

Cons:

• "I just bought the Quantum 9960 and I am pleased with it. I just checked it to make sure everything was there but haven’t used it and it back in the box. I have now noticed it’s a lot cheaper and I only have it 2 weeks!"
• "DO NOT WASTE YOUR MONEY... These people are fraudsters. Extremely quick to take your money and to sell you 'next day delivery and purchase protection' BUT... It is proving impossible to get my money back."
• "The reason for only giving 4 stars is because the sewing machine I purchased was advertised with a free singer carrying holdall. This was never delivered. Very disappointed as the actual machine cover is very flimsy and without the holdall the machine has little protection."