Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "Large store, with ample parking to front and side, and with plenty of disabled places located at both entrances to the store."
• "It's a big hypermarket wherein you can buy almost everything."
• "Lot of parking available."
• "Clean and bright store."
• "Always clean and well stocked."
• "The store is easy to direct and has good aisle width for wheelchairs or mobility scooters."
• "Busy but always space to park and get your shopping done."

Cons:

• "Changing the layout... I'm sure it'll be great but there are some aisles that are 50% smaller and it feels a bit claustrophobic because the shelves are still high."
• "The store is being refurbished and is chaotic with loads of spaces with nothing in."
• "Terrible claustrophobic new layout. Aisles are now so narrow that you are reduced to walking in single-file one direction trolley queues with no opportunity to stop and browse."
• "Went in there today it was filthy everywhere I looked."
• "Layout could be different - I never understand why supermarkets put soft squishy stuff at the start."
• "The conveyor belt was so dirty food all over it."
• "I really don’t appreciate having to queue up the aisles when I have frozen foods in my trolley."

Customer Service

Pros:

• "Great, during the pandemic I think there the first store to notice that not all shoppers are buying in bulk and that some only need a handful of items... they now have 2 lines. One for fast shops and 1 for trolleys."
• "The staff inside Morrisons are pleasant and helpful."
• "Thank you so much for your help this morning Jackie from the cake department."
• "The young lady who brought our meal was very pleasant."
• "Brilliant the lady on the till was lovely."
• "The staff are friendly and will help out rather than say 'I will look in the back and just stand in the back and say nothing there'."
• "What I love the most about it though is the friendly staff. They're always smiling, chatty and helpful."

Cons:

• "That's what you get for employing kids who haven't got a clue what they are doing, average age was probably 22."
• "The queues for the tills was per usual dreadful..at least 6 people waiting to go through every till."
• "The teller's are very slow, they need winding up a lot."
• "If you require assistance at the self checkout you can wait for up to 15 minutes for someone to come and assist you."
• "Very poor staff attitude some are really ignorant."
• "The till staff are usually ok but the floor staff & management are rude."
• "The staff are down right rude and miserable."

Shopping Experience

Pros:

• "Seems to have improved the last couple of months prices more competitive."
• "The vegetable and fruit section are good. Butcher is also great."
• "this supermarket has all i ever need..superb choice some great products."
• "I really enjoy shopping in this store. I switched from tesco to morrisons as they have better varieties of fresh meat and fish as well as breads vegetables and fruits."
• "Good little Morrisons in the area."
• "Good location and lots if choice."
• "Morrisons petrol station has one of the cheapest fuel rates available compared to nearby locations."

Cons:

• "Always understocked no matter what time or day I go they never have enough stock, shelves are empty."
• "Very very short dated fruit and especially veg/salad in store as per usual."
• "I was first stopped by the security guard ask for my receipt... he runs up behind me and say he needs to check my bag."
• "Prices seem to go up constantly too."
• "Shocking service no one cleaning tables coffee machine had no milk in."
• "They always run out of stock for certain items (one day, it was bread; another time, it was milk; today, it's garlic...)."
• "I would now call it a second rate supermarket less choice than others."

Café and Food Quality

Pros:

• "As a support worker I bring my client to the supermarket's café every Wednesday. Its a nice place to sit, have a meal and wind down."
• "The cafeteria is good and serves decent food and drinks."
• "The kids meals are very reasonable and they enjoyed their macaroni cheese."
• "Lovely store, went in today only for a quick wonder whilst Mrs was in b&m, needed something for tea tonight was greeted by a lovely lad on fish called Chris, very polite and skinned my cod filet."
• "They do have the best fresh fish counter out of the top supermarkets."
• "Shopping environment is very appealing, staff helpful and friendly."
• "Always quick and easy to get through the store."

Cons:

• "It was TERRIBLE!!! The tills were ridiculously SLOW. Poor checkout operators were so embarrassed."
• "I have tried the cafe twice now, one time had a full breakfast, not nice at all, and second time I just tried a tea cake, which was rock hard."
• "Sanitation Station r a disgrace not one working morrisons."
• "Too many customers allowed in, and not enough staff on the tills to cope with the amount of people they let in."
• "This is literally consistently the most disgusting Morrisons I’ve ever been in."
• "Charged us £25 for a £5 piece of tuna at the tills."
• "Ate in the cafe never again place was dirty food was awful staff couldn't care less the drinks machine was a disgrace."