Address: Anglia Retail Park, Bury Rd, Ipswich IP1 5QL, United Kingdom
Phone: +441473526888
Rating: 4.5
based on 156 reviews.
Customer Service
Pros:
"Absolutely fantastic service have purchased 2 cars in as many weeks and both times the staff were great."
"Ben and Claire were incredible from the original purchase to helping us sort out our dilemma."
"The sales team were excellent and knowledgeable in their jobs."
"Great service, friendly, helpful and knowledgeable staff who went that extra mile."
"I have been very happy with the service provided and of course the vehicle itself which was made available to me very quickly."
"The customer service was simply outstanding."
"Everyone here at Hammond Cars is very friendly, helpful and professional."
Cons:
"Great when selling you a car - not so great when you have a problem with it."
"Weekend written off, angry doesnt come close to describing the experience."
"Sold a broken car to us and have been an absolute nightmare in terms of helping us fix it."
"It’s extremely worrying that they don’t take bank card only bank transfer."
"Terrible service, staff are very rude, zero customer service."
"Bad customer service no after sales service just told to take my car to main dealer."
"Then we get to the experience with 'after care' which can only be described as the worst after care I’ve ever received!"
Purchase & Sales Experience
Pros:
"Absolutely no pressure to buy and very helpful and quick process when we did go ahead with the purchase."
"I Recently purchased a car from Hammond Cars. Really pleased with the customer care received."
"The sales experience was amazing, smooth, easy and all staff super friendly."
"Only went to have a look.... But with a brilliant service from my advisor Lee and high quality cars I couldn't help but buy one on the spot."
"Love my new car!"
"Buying my car from Hammond cars was a pleasure."
"I eventually bought a car with the help of Lee who provided great advice and just the right amount of sales pitch."
Cons:
"The whole process from 'we would like to buy it, what's the account to transfer to?' to actual be told the account to transfer the money took too long."
"Making us drive far lengths to a dealership to get it fixed to then be told we don’t have a courtesy car - like we don’t have work to travel to or anything."
"Stay well clear!"
"Most awful place I've ever had the displeasure of dealing with - I'd advise anyone reading this to stay away."
"Decent price, but the whole buying process took us over 4 hours."
"All in all they are all too quick to get the cars out the door, ruthless and unapologetic, they are not worth the time effort or money."
Financial & Payment Issues
Pros:
"Great service and better price given for trade in compared to 3 other dealerships/web sites."
"Hammonds bought my Jaguar from me on Thursday morning. By Thursday at 3pm the money was in my bank."
"I bought a Nissan qashqui from Hammonds and the process from start to finish was very smooth."
"I'm now a proud owner of an X-Trail!"
"Extremely pleased with the car and a very competitive price comparable to private purchase."
"It was a lovely experience purchasing my car through Hammond Cars as the car was so well priced there was no haggling required."
"Excellent service from Paul and the team from start to finish."
Cons:
"It states on their website they will match the price quoted elsewhere and beat it by £100. This is not true."
"Last cherry on the cake was to only telling us that was a previous mobility/disability car after we paid for it, which means we can't tax it over the Internet and forcing us to go to a post office to get tax for it."
"Also to then offer me £2600 LESS than what I've been offered elsewhere for my car."
"They didnt accept card payment which is shocking for a big company apparently like this only wanted bank transfers."
"Very poor customer service! I called to purchase a car and was told there would be no negotiation."
"Don't expect to pay the screen price or the price on the web site.... They add another £99 on top of the price for selling you the car!!"
"The Suspension Arm ball joint is rusted and needs a new one as it is dangerous."
Vehicle Quality & Maintenance
Pros:
"I contacted Hammond cars to get resolved. The manager Peter gladly paid for the repair, no questions asked or issues."
"Hammonds have helped where they can and haven’t quibbled on any of the sizeable repairs, so credit for that."
"The car itself is stunning."
"The only slight issue I discovered, was that the spare key didn't fit. They were very apologetic and have even paid for a 2nd key through my local Vauxhall dealer."
"Found the car we wanted, no pressure to purchase, took it for a test drive and decided to buy."
"On arrival we had a friendly welcome (and well needed cup of tea!) and left to our own to look round the car and go out for a test drive."
"Came in and drove away in a new car! Brilliant service, and the car drives perfect and was in very good condition."
Cons:
"After having my car for a week engine warning lights came on and it went into limp mode (so undrivable)."
"I paid £18000 for a car that had only done 1200 miles and was only 11 months old. After 6 months I noticed that their was a juddering when I braked so I took the car to a main dealer and was told it needed new brake discs and pads all round and they were not covered by warranty."
"Within 3 months the slave and master cylinder had gone. Had that replaced and 2 months later the whole gearbox has gone and the car is now undriveable."
"Bought a car, that one went wrong the first week so was replaced to a different car after a wrestle back and forth."
"Took my son to look at a few cars in the Ipswich branch looking around the cars and didn't see one that was clean without a scuff, dent, or bold tyres."
"I have had to pay for 4 new tyres, a new gearbox, 2 wheel bearings and a new window switch system thing."
"So I brought a car from this company, sadly for them their cleaning and valeting staff really dont have a clue how to clean a car."