ASK Italian Reviews Summary

Staff and Service

Pros:

• "The staff are very friendly and approachable."
• "The staff were amazing, making us all feel so much better."
• "The staff were brilliant with him and nothing was too much trouble."
• "Our waiter was fantastic and kept checking in on us throughout our meal."
• "Very friendly and knowledgeable staff."
• "Such lovely and helpful staff, we were rushed and I am a wheelchair user and they were so accommodating and friendly!"
• "Very friendly staff - a special mention for Nathan - the service was spot on."

Cons:

• "Servers were disinterested and clearly didn't want to be there."
• "Bad service long long wait they just ignore you when you don’t look at them."
• "The service throughout was just dreadful!"
• "Staff not particularly friendly or engaged, slow service though not particularly busy."
• "Put our order in, but seemed to have been forgotten as everyone who came in after us were served."
• "Not only the waitress forgot part of our order but the manager on duty instead of correct the mistake making us feel bad for asking for our food?"
• "Service was quite rude."

Food Quality

Pros:

• "The range of food available is great and they are able to adapt for food allergies."
• "The food was brilliant and came out extremely fast."
• "The food and service was good."
• "All the food tastes fresh and well made."
• "The food never fails to impress."
• "The food here was really nice, especially the puddings."
• "The food was absolutely amazing and service was incredible."

Cons:

• "Would NOT order from here again nowhere near worth the money."
• "Forget the pasta, its bland and not fresh."
• "Many of the dishes had run out so food was very limited."
• "The pasta dish was 'ok' but pretty 'tasteless' really."
• "The meal was of poor quality, taste bland, portion small and the rice just a little too el dente!"
• "Very bland, pretty tasteless food, nothing exciting at all."
• "Food discusting, pizzas made without thought or any kind of love, very sloppy under cooked, smelly chicken on pizza & tinned sliced mushrooms."

Ambiance and Cleanliness

Pros:

• "A great family feel venue that wasn't too loud or crowded which is a bonus for our neurodiverse family."
• "Having an open kitchen added to the atmosphere."
• "Overall a great experience in comfortable relaxed surroundings."
• "Relaxing atmosphere and the usual high quality food."
• "The place is really nice and pretty and a great place for a date."
• "The surroundings are always very clean."
• "Really nice atmosphere."

Cons:

• "My partner said the toilets were a mess, wallpaper peeling, no toilet roll holder and a massive hole in the wall full of grub what a disgusting thing for a chain restaurant to allow, toilets that are rundown."
• "The place is very cramped as well, space between tables is very narrow."
• "It felt more like sitting in a pub than a restaurant, could hardly hear conversation on the same table."
• "The restaurant was dead, absolutely no atmosphere."
• "The place was filthy - window sills and the table sticky."
• "Place needs a good scrub... banister rail to loos sticky and nasty."
• "Also toilets & general cleaning very poor, see photos attached as they don't lie..."