ASK Italian Reviews Summary

Atmosphere

Pros:

• "There's genuinely a lovely atmosphere in this restaurant."
• "Lovely atmosphere. Food was amazing with delicious deserts."
• "It also has a really nice garden like interior with a pretty wall of leaves and fairy lights."

Cons:

• "The environment in more cramped and noisy."
• "The atmosphere is to be expected in this sort of chain and not good for a romantic setting."
• "Nice but noisy."

Service

Pros:

• "Despite this the staff were really good, friendly and were by no means slacking."
• "10 *s..very friendly, attentive staff superb service amazing food excellent ambience."
• "Very good service, busy on Saturdays but staff found us a quiet table."
• "The service was super friendly, quick and went above and beyond to check all was ok!"
• "Great service- my wife ordered the wrong meal and our waitress proactively offered a replacement free of charge."
• "Really good food and very friendly staff."
• "Service was marvellous and friendly."

Cons:

• "The service is dreadful. I have been twice now and both times we have had to pester the waiters about 4 times to even get them to order our meals."
• "Took an extra effort to get any waiters attention at the start to order drinks etc."
• "The waiter looking after us grunted, drinks? as he approached our table to find out what we wanted to drink."
• "The only thing that really lets it down is its staffing levels."
• "Seems like the staff does not know simple customer service rules."
• "Didn't get asked how our food was and we was enjoying a cuppa at the end and was asked if we want anything else in the last 5 mins felt like they wanted us out."
• "Before all of our table had finished eating the waiter started clearing the plates whilst we were still eating."

Food Quality

Pros:

• "Had to sit outside as didn't book but that was fine. Lovely pasta meal pipping hot and tasty. A real half price bargain."
• "However food and ambience was great."
• "The food was really good, The Calamari was really light on the batter and great taste."
• "Food was delish, service was great!"
• "The food was pretty good, pizzas and pastas were tasty, hot and fresh."
• "The food was amazing."
• "The food was incredible and service next to none."