Currys Reviews Summary

Customer Service

Pros:

• "The lady was lovely who served us."
• "The person I saw was extremely helpful but they really do need to have more staff."
• "Was looking at laptops, assistant very helpful and knowledgeable, he suggested Chrome one as opposed to regular laptop explaining all I needed to know."
• "Once served the sales person was very knowledgeable."
• "She is the biggest asset for your team, and the most helpful from a handful of customer service team - I would advise you utilise her skills in the future for management or training of staff as she is probably your most useful employee I have experienced."
• "Was assisted by Ben here today. Very helpful and informative about products."
• "We had a chat with a helpful member of staff who was knowledgeable and didn't try to push us into buying there and then which was nice."

Cons:

• "I had to wait 15 minutes by the cheap balloon queuing system, which are both a COVID-19 HAZARD if they were to burst but also unprofessional for such a big company."
• "Terrible and possibly criminal activity at this store by the staff."
• "The staff in this shop are all incredibly uninterested in what they do and have zero to no product knowledge on any tech that isn't gaming related."
• "Customers service is dreadful."
• "Seems like no one has been willing to help fix the problem and have just been passed around saying other people will sort it."
• "Go elsewhere, these clowns will screw you over."
• "Service non-existent!"

Product Availability and Stock

Pros:

• "The store is vast and has a lot of product choice in each area of the store."
• "Good range of stock for what I was after (a work laptop)."
• "They had a great selection of washing machines and dryers."
• "Generally have good stock levels."
• "Clear and informative displays including specs, etc. around the shop floor."
• "Currys has a vast choice of electrical goods with pleasant and helpful staff in hand to assist with technical help and purchases."
• "Great selection of tvs etc just nobody wanted to serve us?"

Cons:

• "Wouldn't let me order an oven that they are openly selling, they had none in stock, but had taken orders for 96, and over the next few weeks they are having about 170 delivered to store, but I can't have one."
• "Went in for a computer part only to be laughed at saying we dont sell those."
• "Said 6 items available online so travelled 15 miles for an item to be told the item wasn't in stock and the workers hadn't updated the stock???"
• "Don’t expect to be able to buy what you see on display. A lot of displays have no stock to buy."
• "Ordered an item to be collected the same day, arrived there to collect but they cannot hand over the item because it's not ready for collection."
• "Didnt have the item I wanted. No indication on the sample product to say it was out of stock."
• "The only down side is that, on many occasions, I've gone in and, having decided what I want from the range, it's not in stock."

Staff Attitude and Knowledge

Pros:

• "Advice was readily available from staff who seemed to know their stuff."
• "The staff was helpful and knowledgeable about the product we were looking for as he was able to answer our product queries."
• "The sales assistant who helped me was very pleasant, knowledgeable, honest and good at explaining the technical particulars."
• "Sam was extremely helpful and knowledgeable when we were buying an iPad and for a small fee transferred all files and info onto our new device."
• "I had outstanding service from the assistant called Taylor - thank you."
• "One chap was very helpful."
• "Our experience with curry's hasn't been that good but our visit the other day was excellent, as we were looking around the dryer section within minutes we were asked if we needed any help."

Cons:

• "Unimpressed with the casual attitude of oh would you like to swap it for something else."
• "I was told a mouse was rechargeable because you could change the batteries!"
• "When did finally manage to get into store, requested assistance for from an advisor who was very rude and unhelpful, so much so I left the store and will be taking my business elsewhere."
• "Awful shop, will never shop here again!"
• "Very poor & not the kind of customer service we expect."
• "Assistant manager was very rude, I suggest Curry’s invests in some customer service training for their staff."
• "The staff clearly don't know understand customer service."