Address: Unit 10c, New Mersey Retail Park, Speke Rd, Liverpool L24 8QB, United Kingdom
Rating: 3.9
based on 173 reviews.
Customer Service
Pros:
"Staff were great."
"Very good customer service, we had to choose new fridge, the shop assistant Anthony F. Was very helpful with all the information provided helped us a lot."
"A member of staff excelled at his job, sharing his knowledge and opinions in the most courteous way."
"The staff at curry's pc world, are always at hand to answer your questions or queries, you get a good level of service, and delivery can be free, if you ask what date is available for local free delivery."
"Their customer service was faultless."
"Really helpfull staff and very knowledgeable of the products."
"The young woman who helped me was lovely and helped me decide on the best deal for me."
Cons:
"I was treated like a benefit scrounger and told with a condescending attitude 'that's not us who makes that decision, we have to send it off and then they decide whether you can have it exchanged'."
"Staff all need training in customer service skills."
"Dan is rude, and curt and short with any kind of interaction with us."
"Worst customer service ever! Staff seem completely uninterested in helping."
"Seriously let down by Team Knowhow delivery service. Store staff are very pleasant and very helpful but don’t waste your time buying anything for delivery as they don’t deliver, they just let you down and tell lies instead, and they can’t even be bothered to offer an apology."
"Your customer service is always poor yet today it was exceptionally so."
"Absolutely awful customer service from Elaine at curry’s in speke retail park, had a faulty tv and asked for a refund and got nothing but grief and made me feel so uncomfortable."
Product Availability and Stock
Pros:
"Prices were decent!"
"Brilliant place for all your computing and electronics needs."
"Great selection of products."
"There are samples of the products on display so you can see the product before you buy."
"Good selection of mid to high range items."
"Some can be a little pricey but sometimes they has great deals on, so keep an eye out if you are after a certain item."
"We liked the fridge element of the Samsung model because the middle shelf drops away allowing you to stand extra things up in the fridge without having to rearrange all the shelves."
Cons:
"Not a very good set up in this store! Not many customers in the shop and the few that where there where all interested in assistance with the laptops."
"Tried to order an oven to be delivered, none in stock and several on back order."
"Ordered everything from Argos - lost my custom."
"Also there is rarely any stock in the shop, the advice is to go and order it online."
"Impossible to buy items we wanted from the upper floor, no staff available."
"Absolutely useless, 7 different 32-inch TV's on display but not a single one of them in stock."
"Wanted an electric cooker that was a black Friday offer, the staff member said it was out of stock even though there was one on display."
Staff Attitude and Helpfulness
Pros:
"I don't usually write reviews but I feel the guys deserve some amazing credit."
"Massive display and excellent enthusiastic service, especially from Summer, Joe and another chap whose name I didn't catch."
"Staff at the shop are great."
"Great sales advisor, the young man was very polite and knowledgeable and gave me all the information I needed to make my purchases."
"Visited earlier today with a number of queries related to cordless vacuum's. I met with 'Leah' who definitely went the extra mile."
"The older gent that greeted us in the queue was super lovely, funny & polite & exactly the kind of person that should be in a customer service role."
"Upon arrival was greeted by a member of staff almost instantly to see if we had click and collect items."
Cons:
"No stars. Very disappointed spoke to staff on Sunday re: buying 55inch Sony Bravia tv the last one they had and was informed that it would be placed in the stock room with my name on for me to collect today."
"I waited 20 minutes to be served and in those 20 minutes I wasn't even acknowledged or even told I will be with you shortly."
"Walked in as a family with our Dad to buy two laptops for us girls going to university. Left to our own devices when browsing, despite Dad deliberately catching an 'I'm here to help' fool's eye twice."
"She was not at all interested in the sale."
"Walked in to see a large queue of people at the first till... Just felt the staff aren't bothered to help customers and only interested in selling the main 'item' and not the peripherals."
"Unfortunately my last few visits to this store have not been useful or helpful, the 'team knowhow' are glorified paid Googlers."
"Never get the support you need, there are plenty of advisors in the shop but always finding something else to do instead of helping."
Delivery and Online Services
Pros:
"Used the Click and Collect service today, very impressed."
"They did let me in at close to collect it, so the staff can be nice."
"The delivery guys came in a morning with new fridge and got picked up the old one, so no fuss for us."
"Pleasant and helpful staff, I collected a television I'd bought online, and once I had booked in to collect (due to covid) a chap came out and put the television in my car, no problem!"
"Great service from Ollie today. Really knowledgable about the tech and very patient with mum who is not really tech savvy at all."
"The service we were given by Ho Kei Harris was absolutely outstanding!"
"Really helpfull staff and very knowledgeable of the products."
Cons:
"Delivery staff left our washing machine on the ground floor and asked us to sign to accept or return (shouting)...no compromise at all."
"Unable to speak to a manager online, there's no where to put on online review, I have a warranty issue and curry's agents are honestly so rude."
"Seriously let down by Team Knowhow delivery service. Store staff are very pleasant and very helpful but don’t waste your time buying anything for delivery as they don’t deliver, they just let you down and tell lies instead, and they can’t even be bothered to offer an apology."
"Hadn't received an email telling me my order was ready to collect."
"Ordered a washing machine for my son on 20.12. 2022... The delivery came on time but they refused to take the machine up the stairs."
"It was impossible to contact the branch via phone."
"The worst possible customer service. Sold a faulty phone by them, arranged for it to be collected but no one turned up."