Tesco Extra Reviews Summary

Staff and Service

Pros:

• "One of the greatest shopping malls in Salford, Manchester. Diversity and competitive prices, friendly staff. Great products. Amazing discount."
• "Great location staff are always friendly and happy to help the store is quite large has plenty of parking space underneath the store and around and it's free."
• "Other staff seemed friendly and happy to help."
• "The staff are friendly and competent enough too."
• "Very friendly staff at the cashier points."
• "Good store plenty of choice when it comes to international food, staff very friendly and helpful."
• "The staff are courteous, friendly, polite and helpful."

Cons:

• "Staff talking to one another whilst i was waiting to ask where a product was in the store in the end i went and ask another member of staff that was replenishing the shelves that member of staff was very helpful - if I was a secret shopper it would not be a good report for your store."
• "The staff on the check out are rude and ignorant, instead of concentrating on what they are doing they are often talking to each other across the checkouts or shouting to one another."
• "Staff is not bothered with work and rude especially at the customer service counter."
• "It's overpriced and some of the staff are rude, telling me to move on at self scan service even though I have disabilities and struggle."
• "The staff in this store also rude and surly. Customer service is practically non-existent in this soulless, oversized scruffy warehouse."
• "Ginger haired girl on customer service had attitude with afew people."
• "Staff are too busy talking to each other, they can see you're on a stick."

Store Layout and Accessibility

Pros:

• "This place has everything that you need. They are well stocked up."
• "In addition, it has a petrol station attached to it like most large Tescos do."
• "Good parking. Efficient layout."
• "Large store with 3 hour free parking."
• "This Tesco supermarket is undeniably huge, boasting a considerable size."
• "Nice clean store, wide aisles, good parking."
• "I also like the fact that the entire store is built on pillars where the store floor is on the first floor and the car park and foyer is below, keeping the store very warm and comfortable to shop in winter."

Cons:

• "Trolleys are regularly missing, if the travelator is out access is stairs or lift only."
• "The ladies toilets are disgusting, sanitary bins overflowing, paper on the floor and they smell awful."
• "Parking for disabled is nowhere near the entry point into the store."
• "Inside it's blocked off so you literally have to walk the whole length to get your goods and queue to pay."
• "No trolleys to be found. Customers helping each other swapping trolleys between themselves."
• "Terrible extra large store 2nd time visit now where is the large trolleys ?????"
• "Absolutely no consideration given to disabled with the queue and flow of customers into the store."

Product Availability and Pricing

Pros:

• "Many varieties with different prices and excellent quality."
• "They sell pretty much everything. grocery, snacks, fresh hallal meat, phones, clothing, magazines, aftershave, toiletries, all under one store."
• "Great range of products at excellent prices."
• "Always well stocked, great selection of products, tidy store and a lot of space to easily move around."
• "The whole of your shopping is a pleasure of choice selection and the freshness together with a dedicated staff on hand should you require any additional info or whatever."
• "The Clubcard scheme is useful."
• "I visited this particular Extra on a Sunday Afternoon on my way out to the Trafford Centre and compares very well to other Extra Stores that I have previously visited around Greater Manchester."

Cons:

• "A lot of the shelf's were empty."
• "Seems Tesco think we are no longer good enough to have a fresh fish counter as have closed it."
• "It's a good shop but the prices for non-loyal customers is a joke!!"
• "Overpriced, especially compared to the likes of Aldi."
• "Goods on average are expensive."
• "This tesco is really poor compared to others, everything out of stock counters closed most of the time and never find the stuff I need."
• "SHELVES ALWAYS EMPTY DON'T ORDER STOCK WHEN THEY HAVE RUN OUT."