The Railway Hotel – JD Wetherspoon Reviews Summary

Service

Pros:

• "Excellent service young lad at the bar was so polite and helpful the two girls waitressing were so helpful."
• "The staff were attentive."
• "staff always friendly and helpful try it you will love it."
• "staff were very friendly and very helpful I would definitely recommend this witherspoons"
• "Service was excellent."
• "Staff friendly and efficient."
• "Staff were attentive and helpful."

Cons:

• "Over 30mins wait for food after waiting 10 minutes to order."
• "Very disappointing food, service was very slow."
• "Unhappy people seem to ignore one way system & notices about social distancing."
• "Food was nice however meal was a lengthy wait for it not being very busy."
• "took ages to order."
• "The Staff didn't seem like they were bothered to put their Heart in giving good Customer Service."
• "Food took over 45 minutes to arrive and when it did it was over cooked."

Cleanliness

Pros:

• "Very clean, lots of different areas to eat and drink."
• "The toilet facilities were clean and comfortable."
• "The tables and cutlery were clean."
• "Clean, well managed, great staff, great value for money, friendly, great beer gardens."

Cons:

• "I visited The Railway Hotel today with my wife. I was disappointed with the cleanliness of the place."
• "Tables left full of used plates and glasses."
• "Weird decor - looks like it's been wallpapered then they've tried to scrape it off in patches! Sticky tables and no loo rolls in half of the ladies loos."
• "Table looked clean but it and the chair were very sticky, greasy and gritty to the touch with food tramped into the carpet all around me."
• "It's busy and a little grubby on the inside because the tables don't get cleaned as often as they could be."
• "Tables left uncleared and dirty."
• "Food was ok, staff polite but table wasn't too clean. Didn't see them being wiped between customers."

Food Quality

Pros:

• "serves the standard good value food and drinks offered by Wetherspoons."
• "We had the beef curry with nan and popudom with chutney the beef was very tender great offers available on drinks."
• "Drinks were cold fresh and food was amazing will definitely call again."
• "The food was nice will go again when in St Annes."
• "Good pub grub!! Remarkably good food for the price a good choice."
• "Food was also very good."
• "Our fish & chips were tasty and piping hot."

Cons:

• "Husband had the small full breakfast with black pudding hard enough to break your teeth on, with a plate of dried up old food."
• "Very disappointing food, service was very slow."
• "Chicken wings were off, nachos consisted of 10 tortilla chips with a but if chest guacamole snd salsa n a tiny but if congealed cheese."
• "The mash in my sausage and mash looked as though it had been warmed up in the dish in the microwave as had a hardened top."
• "my steak and kidney pudding looked as if it had been cooked and reheated 5 times."
• "The food was rubbish, the bar reminds of the old taps pubs where locals block the bar and you have to fight your way in, staff dont bother and cater for the locals rather than trying to help customers"
• "Basically, all the food was served cold."