Address: 233-237 Watford Rd, Harrow, HA1 3TU, United Kingdom
Phone: +442089040305
Rating: 3.8
based on 140 reviews.
Customer Service
Pros:
"Very friendly team. Reception area is ample enough to work from while you wait too."
"They were patient and answered any of my questions, making sure things were done when it was convenient for me."
"Both Jordan and John were courteous and polite throughout."
"The staff are professional, courteous and customer focused."
"Thanks for fixing my car! You guys are so kind and down to earth."
"I fully trust John. Very affable bloke."
"Staff were friendly, gave plenty of information and efficient."
Cons:
"There was a dispute with one of the staff and I could here him swearing from the front of the shop."
"They couldn't initially find the tyre I had ordered and generally customer service was poor."
"Don't recommend, chaotic customer service, filthy waiting area, total disgrace!"
"Never have I received such poor customer service."
"Pretty poor services. Booked 4 days in advance for replacement tyres... Customer services was poor! no apology."
"The staff were not helpful, nor did they understand that the missing locking bolt was down to their incompetence."
"The attitude and service by the person at reception was not right."
Facilities
Pros:
"Reception area is ample enough to work from while you wait too."
"Reminder email received 1 day before the booking."
"There's also a nice waiting area complete with comfy leather seats, TV, toilet + coffee machine."
Cons:
"Found the waiting area to be very dirty and messy. The toilet was even worse."
"The waiting area is being decorated so was very dusty, not a great place to wait."
"Disappointed of the service they've provided: they've spread some grease on the leather interior (cream colored) and scratched the alloy wheels."
Pricing and Charges
Pros:
"They charged almost half the price for fitting a tyre than what some other independents were charging."
"Went in for Mot and tyre which I pre-ordered on line which saved over £25'."
"Best price again for my particular tyres."
"All and all, this is not an usual 5 stars but truly the genuine 5 stars given for 1, great price."
Cons:
"Generally, about £200 added for alleged realignment of wheels. This time, a bill of £600 for renewal of front suspension."
"Paid for tyres £540 however the service was a joke, I gave my car in and about 2 hours later I was told I had to pay additional £190 for balancing or some rubbish."
"Proper con artists. Tried to sell me £540 worth of service and parts to fix MOT."
"They have robbed me £400."
"These guys either a) broke the drum and cylinder while servicing my car or b) pretended completely that its broken."
"This company will try and give you any story that you need to have £000's of worth of extra work done when most of the time it would be completely unnecessary."
"Told me they could not fit my tyres without scratching my alloys."
Professionalism and Honesty
Pros:
"Met a very friendly master engineer - Ali who has 30 years experience in the industry."
"They took care to fit tyre without any marks on the wheels and carried out the job very professionally."
"I've always had a good experience with this garage. My last MOT cost me £13 with advice my front tires needed replacing soon so they dont carry out work that doesnt need doing. The staff have always been helpful and friendly so would recommend."
"The work was done very professionally."
"Would recommend this car workshop to anyone... They will so whatever your car needs to make sure it's roadworthy and quote you the price beforehand.. friendly staff and always an offer on if you visit their website online."
"Very pleased with the service provided."
"The advise for further service is indeed necessary without felt of being sold something extra."
Cons:
"Could be 5 stars. Staff treatment :) to the customers is very good but work wise I find them not honest."
"Inaccurate advice give regarding my flat battery and alternator."
"I got ford diesel car and to my surprize they asked me to change the spark plugs and I told the mechanic john ford diesel car don’t have spark plugs."
"Dishonest company... they said they need to clean some corrosion off a wheel which would cost £30 and would take 30mins to do, 5mins later I see him fitting the tyre on the same wheel."
"Then they tried telling me wheel alignment was required, and I changed front tyres a week prior and the garage that changed the front tyres did check wheel alignment and confirmed okay."
"My take is these were attempted selling."
"Went there for the first time for car service and MOT due to online price being the cheapest. They gave me two quotes, the least being 440.00 to repair the car and on the top they lost my engine cover plate while servicing the vehicle and also failed the MOT test."