A6 Motors Reviews Summary

Customer Service

Pros:

• "Saf was very helpful, knowledgeable, clear and patient with my requests, and his tone of voice was very personable too."
• "Extremely recommend A6 motors, service was outstanding and extremely helpful."
• "Amazing service and well taken care of when at A6 motors."
• "Definitely a 5-star car buying experience with A6 Motors."
• "Absolute pleasure dealing with the team at A6 Motors."
• "Great customer service from Saff. From start to finish he made us feel at ease, took his time to talk us through the process and the car."
• "Saf who provided amazing customer service."

Cons:

• "They refused to help."
• "Customer service wasn’t that great either. When people are coming to potentially buy an expensive car you would at least expect a good welcome."
• "DO NOT TRUST THEM!"
• "Despicable and dishonest business practices."
• "Very bad company to deal with."
• "Had to battle to get my deposit back too, the customer care department is not exactly responsive."
• "Terrible at communications - purchased car over 8 weeks ago and still not received V5."

Vehicle Condition

Pros:

• "The cars on the forecourt are STUNNING they genuinely don't sell just any car!!"
• "The car here are well looked aftered and are in great condition!"
• "Got my car home and had a mechanic look at it. He said he couldn't believe how clean it was."
• "Car is beyond immaculate. 128 point AA check standard with this dealer."
• "The car I chose not only met but exceeded all my expectations."
• "There's a few marks here and there but it's a USED CAR!!"
• "Cannot fault A6 motors. Bought a BMW X5 today. Drives like a dream!"

Cons:

• "The vehicle condition was a lot worse in person then it was in any of the pictures."
• "The brake discs are cracked on front and will cost around 10k to replace."
• "THE CAR IS NOT AS DESCRIBED ON THEIR WEBSITE. THE CAR IS A LEMON HENCE I SOLD IT TO THEM."
• "Cars are wrecked, most of them are damaged repaired (but not listed as cat d/n)."
• "The car was so dangerous to be on the road it should have never been sold in this condition, let alone driven!"
• "Both front tyres were bald, both front rims were curbed. The car stank of cigarettes and I mean STANK!"
• "The car had also failed its AA check which wasn’t advertised."

Staff and Sales Experience

Pros:

• "Saf showed us the car we were interested in. He answered all the questions we had."
• "Saf went above and beyond to make it happen for me."
• "Saf helped us find the perfect car."
• "Saf went above and beyond helping us get the deal sorted can’t thank him enough."
• "I was impressed by the impeccable attention to detail."
• "The whole experience was slick and all the paper work was sorted out efficiently."
• "Outstanding service from beginning to end."

Cons:

• "Pushy staff trying to hurry me along with my purchase so he can move onto the next poor sod that walks through the door."
• "Agreed a deal, paid a deposit, waited two weeks. And then when I turned up to collect they wanted an extra grand."
• "STAY WELL CLEAR FROM THESE COWBOYS!"
• "They also lie a lot."
• "For anyone considering purchasing a car from this dealer be very careful; your deposit might not be valued!"
• "Was charged £100.00 admin and was told I would get the refund directly into my bank account. I have not received the £2000 refund to date."
• "They were also threatening me down the phone even though they starting having ago at me down the phone; after admitting they had used it for personal use."