Asda Trafford Park Reviews Summary

Customer Service

Pros:

• "We were really happy with what we found and bought there, as well as happy with the customer service."
• "Good customer service, staff are all accommodative to help."
• "The staff are really helpful and nothing is a problem, and I have to say I wouldn't go anywhere else!!!"
• "However lovely helpful staff."
• "A fantastic service from start to finish."
• "Bravo to Mandy. She should be promoted. Her customer service skills were far superior to her line manager’s."
• "The staff were friendly, welcoming and helpful when I asked a man with some help with a couple of prices as other customers had just randomly left them in a different place from where they'd originally been put."

Cons:

• "Hot chicken staff were very rude on my visit."
• "Rude ignorant service on phone by Hayley- she cut me off."
• "Dealt with staff member Jo at checkout, this staff member was so rude and condescending, not only this but treated us with so much disrespect and showed a sense of racism."
• "Absolutely horrendous staff they double charge me and told me not to worry about it when I was with 2 children."
• "Went to the security and he's not interested in the conversation at all."
• "Terrible customer service, made to feel like a criminal never been so embarrassed."
• "Stop selling helium balloons if you never have the gas to fill them."

Shopping Experience

Pros:

• "This store has a similar system to Tesco where you can scan your shopping with a hand-held scanner and then it's a quick checkout."
• "Great Asda to shop round at, they now have a scan and go choice there, you just fill your details in at the machine and that's it you can shop and scan at the same time."
• "This Asda has it all, its huge. Everything is always in stock and nice to walk around."
• "Very big Asda store. Lots of free parking and a vast amount of choice inside."
• "Big shop with plenty of different everyday and seasonal products."
• "This is a large Asda store that is very likely to have what you need."
• "One thing I like about this particular store is the frequent sales they have so you can always grab yourself a bargain."

Cons:

• "It took about an hour to get out of the car park."
• "If you want to buy some water, don't even bother to go to drinks section, it's all in meat section from now on."
• "Okay until checkout when forced to use self service for a few items or join the queue for the 2 manned tills."
• "Asdas really good shopping centre loads of choices very well laid out staff are friendly two floors of shopping the only thing that let's it down is too many self service tills asda not number one anymore."
• "Awful place, so badly designed, narrow aisles, messy shelves, a sensory nightmare."
• "Standing in the queue with approximately 20 customers behind me with only 2 tills open. Very poor coordination."
• "After they’ve ripped you off on your weekly shop they then expect you to check yourself out which is a total shambles."

Product Availability

Pros:

• "The vegetables and fish are good quality and fresh."
• "Now then I went to asda to get a pizza made up!!!! Probably 1 of the best pizzas I had in my life!!!!"
• "Huge Asda with everything and anything you need. Fantastic selection of home-wear, clothes, music, DVD's, books, stationary, food & drinks."
• "Best variety of food from around the world yes they have a few isles that stock this alongside everyone's usual buys and local farm goods....loads for the house garden ect infact theres not much that they dont have."

Cons:

• "They have stopped selling their own brand coconut yogurt so this has forced me to shop at a rival store namely Tesco for this product."
• "Could of done with more variety of sizes out on the shop floor reg clothes was shocked to see how little was out."
• "Asda what's happening with meat I went to buy a leg of lamb twice to get a decent shelf life only to see each time 3 days tops in dates."
• "Items often out of stock, poor for such a big store."
• "Did an online order as I have a new baby so thought it would be easier than going inside, but I received an email after I ordered to say most of the stuff was not in stock."
• "Worst store for home delivery. Very poor stock management, constant shortfalls, baffling unavailability and few attempts at substitutions."
• "This may sound petty but it's 1230pm and some of the favourite bakery items are not on shelf even though they are baked and ready to pack behind a woman making more pancakes!"