Croft Medical Centre Reviews Summary

Staff Attitude and Professionalism

Pros:

• "Great staff who have genuinely looked after me during a rollercoaster of a life."
• "The receptionists are warm and friendly."
• "Huge thank you to Jessica on reception who goes above and beyond to help whenever I have called."
• "Nurse Elaine and Barbara provided excellent response to my request and went above and beyond."
• "Every member of staff from receptionists to doctors are incredible whenever needed."
• "The receptionists and Doctors have been extremely helpful."
• "The doctors and nurses here have always been ok and a select few are exceptional."
• "Honestly not sure how they have so many bad reviews the doctors and nurses are amazing and the receptionist have been nothing but friendly to me every time I’ve called."

Cons:

• "It's very difficult to have a nice receptionist, they really don't ask you why would you like to book, and it looks like they don't really care."
• "Doctors and nurses are fine it's just an awful shame about the receptionist! Make seeing a doctor hard, obviously don't know how to smile, just rude really!"
• "I found this medical centre very rude on the phone and they don't try to hear the problem someone is facing."
• "No help for people who cant hear to do on the day appoints and struggle with using the phone system.....its April 2018 and had yet another really really bad experience with the reception staff ..They aren't just rude but in an emergency situation they are dangerous!!!"
• "I seem to have one bad experience after another at this practice, what's worse it's not like I can change surgeries, because I live in Bishops Tachbrook, I have to use crofts."
• "Receptionists are the rudest. I never spoken to someone so sarcastic, if a patient calls to make an appointment saying it is urgent they should not be given a sarcastic response but it should be taken seriously."
• "The negligence and lack of care from the receptionists and GP led to the loss of my mothers life. The receptionists were incompetent and unwilling to help, neither did they care."
• "Terribly rude people on the phone. The doctors are good though but getting an appointment is next to impossible!!"

Appointment Accessibility

Pros:

• "Following a short notice appointment with a GP on a Monday morning, I was referred to the hospital for surgery."
• "My most recent appointment was with Dr Foster - a brilliant doctor."
• "Over the last couple of months, I’ve needed a number of appointments with the doctor. It’s been hard to get one first thing in the day as I’ve been a bit too late calling but the receptionists have always managed to book me in for an afternoon call or pre-booked face to face shortly after."
• "First, I was able to get an in person appointment on a Friday after calling at 3.30pm! In this appointment I got amazing support and advice."

Cons:

• "Yes it's quite different to get an appointment and the message on the phone drives me mad, Why your a message is repeated over and over again on a loop, and if you have to wait a long time."
• "Sometimes, it’s hard to get an appointment when we need it, but they’re always there if it’s urgent."
• "Absolutely shambolic and archaic booking system. I have been calling as instructed at 8am and 1:30pm to book an appointment and for days I get 'user busy' for a good hour and when I finally get through I'm told there are no more appointments."
• "The doctor told me to book a telephone appointment to get the results of a test. I phoned the reception to book an appointment. They informed me I can only book appointments on the specific day and they were fully booked for that day. I was told to call at 8 in the morning. At 8 on the next day their lines were busy all the time."
• "It is very difficult to get through to anyone as they have a crazy system where you have to book appointments over the phone, and this has to be done at 08:00, so you can't get through and it can take days to simply get an appointment. Unacceptable system."
• "Awful experience with this practice. I phone to make an appointment with one Dr. Get told they can only pre book 7 days in advance and that Dr only works every other week so I need to ring the following week to make an appointment for the week after that, so three weeks. Good job I am not 'really' ill!"
• "If there was a zero star that's what this surgery would have. You cant get through to see a doctor. My daughter phoned to get her 4yr old in to see a doctor for a cough that she has had for 4wks now, they wont see her unless she has a PCR test."
• "Just a day before my final medical exam, I had a terrible neck pain, I could literally not move it. They kindly saw me at a very short notice and gave me some painkillers so that I could sit through my exam."