Address: 15 Hill Top Rd, Oldbury, B68 9DU, United Kingdom
Phone: +441214222146
Rating: 2.0
based on 89 reviews.
Staff Professionalism
Pros:
"Very good team of Doctors and nurses."
"On multiple occasions I have now seen Dr Kalia, he is the only doctor that I have had that genuinely helps."
"Angela and Elaine are excellent they can’t do enough for you."
"The doctor wasn't much better but they do have nice doctors and nurses who work really hard and are nice and understanding."
"Always have such a positive experience with the doctor's, nurses and reception staff."
"The Doctors are Good. Dr Singh has helped my wife. So Thank you."
"Doctors are very friendly and most of the time helpful."
Cons:
"The doctor didn't listen to me one bit and clearly just wanted me gone asap."
"Whenever I see a doctor about my bad back I am just fobbed off to the physio."
"Locum doctors will not help in an emergency, eg misplaced medicine... I would rather go somewhere else if this is the kind of so-called doctor who's supposed to be an actual medical professional."
"The most unprofessional Doctors surgery I've ever had the misfortune of being registered with."
"This place is just not fit for purpose."
"The doctors and nurses used to be a lot better when you could see them in person before covid."
"This is by far the worst surgery I've ever been too, not only are they rude and incompetent."
Reception and Communication
Pros:
"The only helpful receptionist is a lady called Rebecca."
"Reception are very polite and always trying to help."
"I was advised by the receptionist, who was professional, with great customer service skills and patience, that I could pick up the next day from my local chemist."
"I would like to recommend Mandy for all her help. She is so pleasant and I am always so grateful when it is Mandy who answers the phone."
"Always treated well and respectfully by all members of staff. Usually quite easy to get an appointment using the online system. Reception staff are very understanding."
"Visited surgery Monday... receptionists were very helpful and understanding."
"Yesterday I spoke to Mandy T, who was so helpful and understanding."
Cons:
"Attitude over bookings is terrible especially when other practices don't make you wait as long."
"One receptionist in particular is very rude, there does not seem to be communication within the service."
"The attitude you get from reception is appalling."
"Absolutely terrible service! If I cud give zero star I wud!!"
"Reception is a joke at this place. They all need the sack. Constantly on hold, numerous attempts to get through all they do is sit and talk while the phones ring. Absolutely useless."
"The reception staff are very rude and very unhelpful."
"Rude reception staff, absolutely no empathy for patients."
Appointment Accessibility
Pros:
"When you come at the doorstep at 8am there is always a guarantee to be seen within 2hours or late afternoon after work on the same day."
"Good, friendly medical staff and reception, never had a problem getting an on the day appt as long as you phone early or use the online system."
"I called today at 8am and got an appointment straight away."
"Called up for an appointment for my daughter, put into a queue but call was answered promptly."
Cons:
"Awful. Called 73 times in one morning for an appointment as I am poorly and 30 weeks pregnant!"
"Two hours and 200 calls later to book an appointment with a Dr, to be told there are no appointments left."
"Never any appointments available if you don’t call at 8am."
"It is impossible to get an appointment, saying call at 8am and then the line is busy for most of the day."
"It's impossible to get an appointment here and whenever I raise this, no one seems to care."
"Terrible service, called from 8am till 15.15 in the afternoon for an appointment and then to be told no appointments until 10 days later."
"It's nearly impossible to get an appointment with a GP at this surgery."
Overall Service Quality
Pros:
"Left the surgery feeling very confident and reassured after seeing this doctor :)"
"It's hard to make appointment, but when seen, they will order tests, do everything that is needed."
"My experience today was excellent I hope this continues."
"Positive experience for myself and my husband on our visit to the surgery for our vaccinations."
"The whole staff are extremely nice and quick to help."
"I received a telephone consultation from a lovely practise nurse who was good at answering any questions I had and put me completely at ease."
"Had a call back from Dr.Nagra very informative and put me and my partner at ease."