Dragon Vets Reviews Summary

Staff and Service

Pros:

• "We would 100 % recommend Dragon Vets- all the staff are absolutely excellent and the facilities are fantastic as well."
• "They are honestly the most compassionate, trustworthy and caring group I have come across."
• "Such overwhelming kindness and caring people. Can't thank them enough."
• "The team were really thoughtful throughout the whole process of saying goodbye to our cat Thunder."
• "Reassuring and kind staff."
• "Incredibly impressed with the care & compassion shown to my sensitive rescue dog when she had her spay op at Dragon."
• "Every vet has been thorough, kind and proved extremely competent."

Cons:

• "However it's very sad when the receptionist is rude and inconsiderate."
• "Unbelievable that I even have to say this, but Dragons vets practice can lie and say they have Fully examined our cat on an emergency out of hours appointment after our cat has been hit by a car and say just nerve damage to the front leg."
• "The veterinarian was horrible didn't know how to check my dog."
• "Absolutely appalling!! I asked for a VET for euthanasia of our end of life family member. 30 minutes of torture, oops not dead yet, oops not dead yet, oops got it wrong again!!"
• "I found the reception staff nasty and not compassionate."
• "Sadly the vet I saw was very abrupt and I had to ask all the questions, not forthcoming at all."
• "They did not bother with pain relief as he 'felt she was neurologically damaged and wouldn't feel it'."

Facilities and Accessibility

Pros:

• "We always have used dragon vets, so friendly, can be seen on the day and has parking."
• "The practice doesn't have its own car park, but there is a public one only a very short walk away."
• "An added bonus is the out of hours cheltvets service work from these premises, so someones with your pets if they have to stay 24/7."
• "The waiting room was so clean, it didn't even smell like a veterinary surgery."
• "The racecourse practice has a big car park that is free."
• "Conveniently located at Cheltenham racecourse with ample parking, Dragon caters for all creatures great and small."
• "The practice is always very clean and tidy."

Cons:

• "I also found out that the cost of keyhole neutering is £200 more expensive at Dragons than other vets."
• "Their pricing is excessive, rises with no notice and is inconsistent. Profit over ethics."
• "£282 for a 10 minute consultation and 3 injections for a rabbit (out of hours)."
• "The only reason I am not giving a full 5 stars is because the £45 visit fee is pricey."
• "If you are a customer at their Cheltenham branches you are charged £60 for a 10 min consultation."

Customer Experience

Pros:

• "Our recent experience with them was absolutely first rate."
• "Dragon is our local vets and they're brilliant! Extremely professional and friendly."
• "Efficient empathetic reception staff, available appointments in emergency."
• "The entire team at Dragon Vets deliver consistently excellent service and care for our 2 cats."
• "You have never met such a caring, capable and lovely group of people as the guys and girls at Dragon Vets."
• "Friendly and knowledgeable staff! Always able to get an appointment- even on the same day I call."
• "Best vets ever! Can’t praise everyone at dragon enough, they have always been so kind, caring and totally professional."

Cons:

• "I would certainly never go to Dragon Veterinary Centre in the future and would not recommend them to anyone else."
• "I found a injured fox on the road and I went to them and rang them outside now the Fox was dying and they told me to ring rspca."
• "Beware of these vets they are competent but over priced and mislead you with wrong information."
• "Not impressed with out of hours service, very poor advise."
• "Out of hours service abominable. No care whatsoever and pushed and pushed for payment."
• "Horrible service."
• "Out of hours service abominable. No care whatsoever and pushed and pushed for payment."

Compassion and Care

Pros:

• "Cannot speak highly enough of Dragon - our Boston Terrier Luther has been an incredibly difficult and complex case and they have been nothing short of amazing every step of the way."
• "The vets do a fantastic job of making my cat feel at ease."
• "Our dog was treated so kindly and professionally by all concerned."
• "Best vets in Cheltenham!"
• "I cannot praise highly enough the care that Dragon Centre has given, not only to animals but also the owners too."
• "The care and support they give is outstanding, would highly recommend them."
• "Dragon Vets not only provide expert care but they also show a real sense of compassion and understanding of how much our pets mean to us."

Cons:

• "I thought the pricing was extortionate and i absolutely hated my time At this vets and will never go back."
• "This company seems to be more interested in money than an animals life."
• "Beware of this vets. They seem to have a similar standard of vet care as others but their policies are ridiculous."
• "All staff are loving, caring, and passionate about there jobs, and there affection shows with the animals."
• "No compassion whatsoever when the cat was put to sleep, just said his goodbyes and left 'it's just one of those things' he said."
• "Unfortunately, a very unpleasant female receptionist spoils the experience."
• "I understand that when CAS Vets (based at Cheltenham Animal Shelter) is closed on a Sunday evening, their phone switches through to Dragon. I rang for advice last Sunday night (28.01.18) and was spoken to most rudely by a supercilious female who offered me no help at all."