The Yellow Van Company Reviews Summary

Booking and Customer Service

Pros:

• "Booked four days before the job, booking was easy and smooth."
• "Every person who I have been in touch with at the company provided excellent customer service."
• "Easy to book and accurate quote."
• "Getting the quote and doing the booking were easy on their website."
• "Booking for the next day was easy--the website is clear and easy to navigate."
• "The booking system was easy."
• "Booking online was really easy and much cheaper than I expected."

Cons:

• "The slightly disappointment was one the office workers who was a bit short in the conversation with me."
• "I've removed a star because the company itself rescheduled our booking at the last minute."
• "They gave no mention of compensation even when asked for it. Stay away."
• "Weren't terribly apologetic for it. Did offer a refund but the move had to be rebooked with another company at short notice and cost me an additional 250 pounds."
• "The company itself rescheduled our booking at the last minute, which was incredibly stressful."
• "The office staff on the other hand were pretty awful."
• "They then drive you to your location, and will put all your things to outside of your building, and leave because they have another customer waiting."

Punctuality and Efficiency

Pros:

• "The Yellow Van Company did a great job moving boxes and some furniture to our new home. Its team was punctual and they respected social-distancing and used face masks."
• "The driver arrived exactly on time, to the second."
• "The drivers were very pleasant and efficient in helping to load the cars."
• "Also, they had to meet me outside the furniture store and they were very punctual."
• "The driver turned up right on time, was friendly, very good natured and instantly made the moving process much more calming."
• "Driver/packer Ash arrived a few minutes early, and was completely brilliant."
• "The movers always arrive on time and are very helpful."

Cons:

• "They completely destroyed one box, and ruined our TV cabinet."
• "This company will waste your time for subpar service and effort. Please rent your vehicle elsewhere."
• "The next day I got a call from them with no apologies given asking if I'd simply want to make the same booking today."
• "Booked the yellow van company at very short notice on the day of the move due to an earlier no show from another company I had booked days in advance."
• "Very unprofessional, because of the good 1st experience I booked again, however I shouldn’t have after they cancelled on me last minute the 2nd time."
• "They left my 9 month pregnant wife outside crying on the street next to the sofa and IKEA furniture which they were ‘unable’ to move."
• "On the day of our move the van was over 2 hours late."

Professionalism and Helpfulness

Pros:

• "The two guys were polite, patient, efficient, and respectful of my property."
• "I would definitely recommend and use these again. 5 stars..thank you!"
• "Bradley was super helpful, and very professional."
• "Very professional & helpful staff."
• "They were attentive, quick, and super helpful."
• "Handled my belongings with care, and efficiently loaded and unloaded everything."
• "Really friendly guys got stuff moved really quickly."

Cons:

• "One had a negative and aggressive attitude from the outset."
• "Choose these people to work for if you want to be spoken to disgustingly and implied your a liar."
• "They worked ridiculously slowly, were very rude and dismissive."
• "Unfortunately, the two people sent by the Yellow Van Company struggled to load the furniture from the flat, often banging and knocking items."
• "Very unpolite, rude, disgusting human being."
• "Avoid at all costs!!!!!!!"
• "Don’t know where the high scores come from. STAY AWAY!!!!!!!"

Value for Money

Pros:

• "Great service and great price - the best price I could find after ringing around a few companies."
• "Cost effective."
• "Good service and the best price I found."
• "They are good Value for money and the team we had this time where professional respectful of our items."
• "Overall a really pleasant experience, the price is affordable and transparent, would definitely recommend!"
• "Great value for money, 2 men and a van."
• "They also gave me the cheapest quote; really reasonable price."

Cons:

• "Just run away from this company at all cost!!!!"
• "Frustration and disappoint are understatements for this company!."
• "You get what you pay for! Beware. Would have loved to spend 100 pounds more in retrospect and have movers who were competent."
• "At 5.15 with the whole van full of my possessions the (not so nice man) said that he had been instructed by his boss that he was not to open the van unless we paid more money."
• "Oh less I forget, if you call to change the time/slot/day of the move for whatever reason, you will be charged £30."
• "The WORST experience in my life. Read those low star reviews, they are real!!!"
• "This is a rogue organization - from top to bottom. Wouldn’t trust them to move toilet roll from one side of a room to another."